Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Was able to assist me with everything. Good customer service!

The reached out immediately, so that was a pleasant experience.

I got asked to leave feedback for Sterling about their customer service... they haven't even actually replied to my query yet, so a bit cheeky to ask for feedback.

Fast and efficient. I provided requested documents and everything went smoothly. A positive experience.

Customer Service is attentive, knowledgeable and efficient.

Worse than Comcast - and that's quite an achievement. The background group that handled our account was only able to communicate via email...supposedly. I emailed them for weeks - multiple times, through direct email and intra-site webmail...nothing. Each time I called them, I would either get disconnected or told I would get a call back by the end of the day...nothing. Finally giving up the ghost and looking for a new vendor. This company needs a policies/procedures review and overhaul.

I'm extremely disappointed with Sterling Check's background screening services. I submitted my application on Feb. 24th, and it's now March 27th, and my background check is still ongoing. Even after they claimed to have expedited the process on March 17th, I still haven't received any updates. The worst part is that because of their delay, I cannot start my new job at ATT on April 4th as planned. I have never had any issues with background checks before, and I even self-disclosed information to help the process, but Sterling Check still failed to deliver within 30 days, even though the court is located in the same state they are headquartered in. To make matters worse, they even asked for more information, which I promptly emailed back to them after I ran a background check on myself. Overall, I am very frustrated with their incompetence, and I cannot recommend their services to anyone.

As a volunteer, I have used Sterling Volunteer services in the past. I recently discovered that when you give Sterling permission to run your background check, it is NOT A ONE-TIME BACKGROUND CHECK. Sterling automatically re-runs your background check EVERY MONTH FOR A YEAR AFTER THAT DATE. THIS NEEDS TO BE DISCLOSED BY BOTH STERLING AND THE ORGANIZATION THAT YOU ARE VOLUNTEERING FOR. OTHERWISE IT IS A VIOLATION OF YOUR PRIVACY RIGHTS AND SHOULD BE ILLEGAL. My three year background just expired and I was asked to renew. Because of this policy, I have decided to resign from my volunteer position. Sterling needs to either inform applicants of how their data, which includes SSN, is being used, or change it to a one-time background check.