Saikumar B.
Great Interface
Very experienced and helpful.

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Saikumar B.
Very experienced and helpful.
Aly R.
It was very nice experience, an associate was answering my questions/concerns via emails. Overall very good experience
Karan J.
No problems, effective communication
Mel W.
No good! Offer really terrible service, the turn around time is trash I would not recommend. Find another company that offer their services, any other company is better than Sterling. Don’t make the mistake I made
Response from Sterling, A First Advantage CompanyApr 21, 2023
Can you please contact [email protected] directly for support? Thank you.
Stephen H.
Do not trust this company top conduct any background checks. Very unreliable and customer service is very bad! They take weeks on weeks to complete a simple background check. If I could give less than 1 star I would they don't even deserve 1 star! I am surprised they are still in business
Response from Sterling, A First Advantage CompanyApr 21, 2023
Hello. Please contact [email protected] directly for support. Thank you.
Mike D.
They will drag out the process and take weeks on weeks and no one will reply to your request! very bad service I cannot stress that enough! do not use their services for any reason at all!!!
Sikandar-e- A.
Extremely terrible service… firstly after filling the form for Stuart Background check, sterling system didn’t allow me to do digital id verification. Next day called to sterling, they fixed the issue and uploaded all documents. After a week received email to upload right to work, uploaded then after half an hour received another email to upload right to work documents… uploaded again and in next few minutes received another email that we are unable to verify your verification… called them again and they said that there is no issue with the documents… only live selfie is rejected and now you have to contact your hiring company…
Response from Sterling, A First Advantage CompanyApr 19, 2023
Hello. We are sorry this was the experience you had. Can you please contact [email protected] directly for support?
Marian
They can't recognize a picture is not a picture in picture multiple time i had to upload a selfie with my id and now the last time i was sent the link to upload it again and it says session expired and i received an email saying that they can not do the verification and to talk with the employer. Incompetence to it's finest.
Response from Sterling, A First Advantage CompanyApr 19, 2023
Hello. Please contact [email protected] directly for support on this. Thank you.