Sterling, A First Advantage CompanyReviews of sterlingcheck.com

To those looking to engage professional, independent, reliable and efficient background due diligence service provider, avoid sterling risq..because they have none of the qualities. Some, amongst many ridiculousness, unexpected and unacceptable from a professional “subject matter expert” in background check: 1. Messy, unorganized strategy, blatant lack of plan or diligence in handling every case. Multiple requests for additional information, which could be consolidated if reviewer actually does thorough, end-to-end, diligently check all information provided to compile gaps..instead, the manner of haphazard requests suggest with conviction that reviewer simply perform partial checks, pushes the ball back to subject’s court with “insufficient information” excuse, and delay the due diligence check progress…potential client, is this the kind of professionalism that your company is willing to pay for? 2. Enquiring information that are Irrelevant to subject’s current scope of work. Pretext, candidate provided professional bodies certificates, unique membership identifier, institution which granted the certification, signed consent to verify certification with the institution. With such powerful combination of arsenal, it is unacceptable that sterling risq still couldn’t verify the certification and have to insist on information such as campus the subject undertook with, failing to respond would constitute recalcitrant..on a certification that was acquired almost 2 decades ago. I emphasise, 2 decades ago. Does this appear to be a competent professional background checker? Echoing multiple bad reviews published, independently, my personal experience with sterling risq is they are incompetent, overrated and their deliverables quality does not justify the cost paid to engaging their “professional” service. I could do more with Google searches, at faster turnaround time, and certainly way more when a lot of proprietary information was provided. 1 word to summarise, incompetence.

I actually felt like I mattered as a customer. Plain and simply. It was refreshing. They responded to every question I had, and promptly. Even if just to say, there's nothing to say yet. They were courteous, efficient and thorough. They made a normally uncomfortable process free of stress, and seamless in execution.

If I could give this company a negative star I would. They are incompetent and dysfunctional. I don’t know how many people remember the first date and last date of a job done well over 10 years or even 4 years ago. Most people get contract jobs with agencies your form does not allow company/agency name. Also if I work for a company of which I got the job with an agent do you expect my Cv to carry both names? My cv has months/years and not day given why is this a crime when exact days were given on your forms. Staff mannerism, form and services is appalling

My customer service agents were amazing!

Professionalism and responsiveness is second to none. Great work!!!

Sterling was used by my new employer to perform an employment background check. I will not delve into the fact that their website itself is pretty confusing (e.g. during the application, it announces that the process is complete just before starting a new section). Most importantly, far worse was their behaviour. It started off with asking a document (which, incidentally, my new employer was not interested in). After I uploaded the exact required document, I was told that such document was “unsuitable”. Next thing, they sent the employment reference request to the wrong email address (an email address they completely invented, instead of using the correct one I had given them). When I discovered their error, they first pretended I had given them the wrong email. They then promised to send the request to the correct email address. Except, they never did, because they concluded their background check by writing that they had been unable to complete my employment verification as no response had been received (from my current employer). Well, what do you expect when you send your request to the wrong email address. When I made a complaint, they refused to correct their mistake and instead referred me to my (new) employer. Therefore, instead of lasting “three to five business days” (as they boast on their website), the process took more than 5 weeks (with no employment check ever performed during that period). I would not be surprised if they took their hypocrisy even further by replying to this review “Hello. Please contact xxx directly for support” (which is exactly what I did when I made my complaint, which they dutifully turned down). Long story short: if you envisage using this company for background checks (or for anything else, for that matter) – stay away. You have been warned.

I applied to a pet therapy program to do work at LAX and was required to have a background check through Sterling. I am already a member of another pet therapy program and did a background check through Sterling 5 months ago. When I went on the site it wasn't clear that I could share my previous check with the new organization, which I discovered after paying another $20. I reached out to Client Services and was told via email they couldn't refund my money because " our team have already use the manpower and resources to complete this background check order" This is bogus and clearly a way to rip off people who are trying to give back to the community. My application was submitted on a Sunday night, when the office isn't even open and was approved within 3 minutes! That must have been a very thorough check in that 3 minutes. If their service was reputable they would have an automatic credit for a second check within the same year since I was already in the system. At $20/3 minutes the company is making $400/hr on background checks that is being done by a computer. Seems like an unethical business practice and certainly not a very good background check. I see that Sterling is a huge company but this is a disservice to the people just trying to do the right thing. Maybe they should as well.

Consistently, Sterling is responsive to our needs and questions surrounding background checks. Our dedicated team is always professional and knowledgeable and make sure we are pleased with the service provided.