Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Moving job is a stressful experience, and Sterling made this process all the more stressful. The level of customer service I received was horrendous. On four separate occasions I sent emails containing questions, with all these questions remaining unanswered as they haven't even had the decency to respond. I wouldn't even waste your time trying to contact them by telephone either, as the call handler I spoke to couldn't identify any information about my case despite providing her with my email address and the email chain references.

IF I CAN GIVE THIS COMPANY ZERO STARS I WOULD!!!!!! I been waiting on my Background check to come back for a month now and nothing!!!!! I haven't been able to start working because of this background! They keep giving me the run around every time I call!!! this is the worst background company I ever experienced!

The slowest verification process I have ever experienced for my international Education. I have provided all the necessary information including US Equivalent Education Documentation from WES and still no completion for my background check.

Good use of website to upload all the relevant documentation. A follow up email or notification would be beneficial to know that everything had been processed correctly.

You all did a great job in helping me solve my issue, but here is something for everyone to think about. If you have the money you can get your background erased and get the job but if you don't have the money to hire a attorney to get your background erased, you don't get the job. but the person with the money still has a background but you all just can't retrieve it only the police and the courts can see it, just don't seem right to me. and it's being untruthful, but being honest gets you no where now days. But you guys did a fanstastic job very nice and helpful.

Very nice service provider

These people don't know what they are doing. I cannot get past the address check because their website insists my dates are wrong, when I reached out to customer service with my issue and screenshots THEY LITERALLY COPIED AND PASTED their directions to ANOTHER website. They insist I fill out my dates with MM/DD/YY format, however their website doesn't allow this, it only allows YY/MM/DD. When I pointed this out to me Kaths asked me FOR SCREENSHOTS. These people are so unprofessional, I've had this issue for over a week and all they're able to do is repeat instructions and ask for materials already attached to the email.

All activities are done online, the portal is easy to use. Step by Step as basic 101. But the results were quick and met deadline . It is a friendly environment.