StepprsReviews of stepprs.com

Response from StepprsNov 28, 2024

Dear Andy, We apologize for the inconvenience and frustration you've experienced. We understand how disappointing it is to have an order that hasn't arrived. To resolve this issue, please provide us with your order number. We will investigate the matter and take the necessary steps to ensure you receive your order or a full refund. We value your feedback and will use it to improve our processes and prevent similar issues in the future. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter. Sincerely, The Stepprs Team

Response from StepprsNov 22, 2024

Dear Alain, We apologise for the inconvenience and frustration you've experienced. We understand that not being satisfied with your purchase and facing difficulties with the return process is disappointing. To resolve this issue, please provide us with your order number. We will investigate the matter and work towards a satisfactory solution, which will include a refund or replacement. We value your feedback and will use it to improve our processes and prevent similar issues in the future. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this issue. Sincerely, The Stepprs Team

Response from StepprsNov 4, 2024

Dear Nk, We apologize that the Stepprs insoles didn't provide the comfort and support you were expecting. We understand how frustrating it can be when a product doesn't meet expectations. To better understand the issue, please provide us with your shoe size and the size of the Stepprs insoles you ordered. This information will help us identify any potential sizing issues and take steps to improve our products and services. We also recommend consulting with a healthcare professional for personalized advice on foot pain and potential solutions. Thank you for your feedback. Sincerely, The Stepprs Team

Response from StepprsOct 25, 2024

Dear Jojo, We sincerely apologize for the inconvenience you've experienced with your recent order. We take customer satisfaction very seriously and want to resolve this issue promptly. To better understand the situation, please provide us with your order number. This will help us investigate the discrepancy in the sizing and shipping process. We appreciate your feedback and will use it to improve our processes and ensure a better customer experience. Please feel free to contact our customer support team directly at [email protected] for a full refund. Thank you for your patience and understanding. Sincerely, The Stepprs Team

Response from StepprsOct 23, 2024

Dear Alan Roberts, We sincerely apologize for the delay in receiving your Stepprs order. We understand your frustration and want to assure you that we're working diligently to resolve this issue. We will send you a replacement free of charge. Please provide us with the following information at our email address [email protected]: * Order Number: Please share the unique order number associated with your purchase. * Original and Updated Shipping Address: Please confirm both the original shipping address and your current address. Once we have this information, we will be able to investigate the status of your shipment and provide you with an estimated delivery date or arrange for a reshipment. We appreciate your patience and understanding during this time. We value your business and are committed to resolving this matter promptly. Sincerely, The Stepprs Team

Response from StepprsOct 15, 2024

Dear Family Beal, We sincerely apologize for the delay in receiving your Stepprs order. We understand your frustration and want to assure you that we're working diligently to resolve this issue. To expedite the process, please provide us with either your order number or shipping address via email ([email protected]). Once we have this information, we will be able to investigate the status of your shipment and provide you with an estimated delivery date. We value your patience and understanding during this time. We appreciate your continued support and look forward to resolving this matter promptly. Sincerely, The Stepprs Team

Response from StepprsSep 29, 2024

Dear Linzi, We apologize for any inconvenience caused by the incorrect size in your Stepprs order. Resolving the Sizing Issue: We understand that the size 11 insoles were too small. To ensure a proper fit, we'd be happy to offer you a replacement pair in the correct size. Please let us know, and we'll process the replacement immediately. We Value Your Feedback: Your feedback is crucial to our improvement. We appreciate you bringing the sizing issue to our attention. We're committed to ensuring your satisfaction and providing a seamless shopping experience. Please don't hesitate to contact our support team if you have any further questions or require additional assistance. Sincerely, The Stepprs Team

Response from StepprsOct 1, 2024

Dear Paul, Thank you for reaching out to us. We understand your frustration and we have tried to locate your order using the information you provided, but unfortunately, we couldn't find any record of it. We have reviewed the screenshot of your PayPal receipt and it appears to be from a different company. This might explain why we couldn't find your order in our system. To resolve this issue, we strongly advise you to dispute the payment with PayPal. They will be able to investigate the transaction and help you get your money back. To prevent this from happening again, we recommend purchasing directly from our website. This will ensure that your order is processed correctly and that you receive the items you paid for. We apologize for any inconvenience this may have caused. Please let us know if you have any further questions. Sincerely, The Stepprs Team