StepprsReviews of stepprs.com

Response from StepprsAug 5, 2026

Hi Jonathon, Thank you for taking the time to share your experience. I'm so sorry to hear about the issue you experienced with your order. We'd like to look into this and help resolve the issue as quickly as possible. I've sent you a request for additional information. Could you please provide your email address and order ID (under the Reference Number) so I can investigate your concern? Your feedback is very important to us, and we'll also be reviewing this internally as we continue working to improve both our service and our customers' experience. -Emily

Response from StepprsAug 4, 2026

Hi Maria, Thank you for taking the time to share your experience. I'm so sorry to hear that our insoles didn't meet your expectations. I'd really like the opportunity to learn more about what happened and see how we can help. I've sent you a request for additional information. Could you please provide your email address and Order ID (under the Reference Number) so I can investigate this further? Your feedback is very important to us, and we'll also be reviewing this internally as we continue working to improve both our service and our customers' experience. Thank you, and I look forward to hearing from you. -Emily

Response from StepprsJul 30, 2026

Hi Andres, We sincerely appreciate you taking the time to share your experience, and we're truly sorry for the frustration this has caused. This is not the experience we want our customers to have. I've already reached out to you to learn more about your experience and investigate your concern further. Thank you for taking the time to share your feedback, and we appreciate the opportunity to look into this. -Emily

Response from StepprsJul 30, 2026

Hi Leonardo, We're sorry to hear that the insoles didn't meet your expectations and that you've had this experience. We understand how disappointing this must be. I've sent you a request for more information. Please reply with your email address and order ID (under the Reference Number) so we can review your order and see how we can help. We appreciate you taking the time to share your feedback, and we'll be sure to pass it along to our team. -Emily

Response from StepprsJul 27, 2026

Hi Caitlin, We're truly sorry to hear that you haven't received your order or any communication regarding it. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the experience. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily

Response from StepprsJul 25, 2026

Hi y Sherazade, We're very sorry to hear about your experience, and we completely understand your disappointment. This isn't the experience we want our customers to have. We'd like the opportunity to look into what happened, and I've sent you a request for some additional information. Please provide your email address and your order ID (found under the Reference Number) so I can personally review your case and see what led to your order being cancelled. Your feedback is very important to us, and we'll also be reviewing this internally as we continue working to improve both our service and our customers' experience. Thank you, and I look forward to hearing from you. -Emily

Response from StepprsJul 24, 2026

Hi Lorraine, We're very sorry to hear about your experience, and we completely understand your disappointment. This isn't the experience we want our customers to have. We'd like the opportunity to look into what happened, and I've sent you a request for some additional information. Please provide your email address and your order ID (found under the Reference Number) so I can personally review your case and see what led to your order being cancelled. Your feedback is very important to us, and we'll also be reviewing this internally as we continue working to improve both our service and our customers' experience. Thank you, and I look forward to hearing from you. -Emily

Response from StepprsJul 24, 2026

Hi Kalpesh, We're very sorry to hear about your experience, and we understand how frustrating it must have been to wait longer than expected for your orders and have to follow up multiple times. We'd like to look into this further, and I've sent you a request for additional information. Please provide your email address and your order ID (found under the Reference Number) so we can review both orders and see what happened. Your feedback is important to us, and we'll also be reviewing this internally as we continue working to improve our delivery process and customer experience. Thank you, and we look forward to hearing from you. -Emily