StepprsReviews of stepprs.com

Response from StepprsMar 16, 2025

Dear Kat, We are truly sorry to hear about the trouble you've experienced with your order and the frustration you've encountered with the delivery and support process. We understand how disappointing it is to not receive your package and to feel that your concerns are not being addressed adequately. We take full responsibility for ensuring that orders are delivered correctly, and we apologize that the "proof of delivery" provided was inaccurate and that your package was delivered to the wrong location. This is unacceptable, and we are investigating how this error occurred. We want to assure you that we will rectify this situation. Despite the delivery error, we will process a full refund for your order. We understand that you purchased "insured shipping," and we will honor that by ensuring that you are not left paying for a delivery mistake. Please allow 5-7 business days for the refund to be processed and reflected in your account. We understand that this experience has been incredibly frustrating, and we sincerely apologize for the inconvenience and stress it has caused. We are reviewing our shipping and support procedures to prevent similar issues from happening in the future. We value your feedback and appreciate your patience as we work to resolve this matter. Sincerely, The Stepprs Team

Response from StepprsMar 3, 2025

Dear Annabel, We're truly sorry to hear about the difficulties you've experienced with your recent order and the frustration it has caused. We understand your concerns and want to assure you that we are committed to resolving this issue promptly. We apologize if the communication you received was unclear or unsatisfactory. We are actively investigating your order and the shipping information provided to you. To help us expedite the resolution, please reply to this message with your order number. We will then look into the details of your case and ensure that you receive either the product you ordered or a full refund as quickly as possible. We value your business and are dedicated to providing a positive customer experience. We appreciate your patience and understanding as we work to resolve this matter. Sincerely, The Stepprs Team

Response from StepprsFeb 22, 2025

Dear Alan, We're truly sorry to hear about your negative experience with Stepprs insoles. We understand your frustration regarding the quality and sizing issues, and we want to assure you that we take your feedback seriously. We are committed to providing high-quality products and excellent customer service. We are investigating your concerns about the quality and sizing of the insoles you received. To help us resolve this issue promptly, please contact our dedicated customer support team at [email protected] with your order number. They will be happy to assist you with a refund or replacement and address any other concerns you may have. We value your business and are always striving to improve our products and customer experience. Sincerely, The Stepprs Team

Response from StepprsFeb 21, 2025

Dear Michael, Thank you for your feedback on your recent Stepprs order. We're sorry to hear that the size 8-9 insoles didn't fit as expected in your size 8 trainer. To ensure you have the best fit, we recommend double-checking our size chart, which includes measurements in centimeters for precise sizing. If you've confirmed the size and still find the insoles too large, please don't hesitate to contact our customer support team at [email protected]. They can help you with an exchange for a smaller size or a refund. We value your business and want to ensure you have a positive experience with Stepprs. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear Len, We sincerely apologize for the delay in receiving your order and for any lack of clarity regarding the shipping origin. We understand your frustration and want to assure you that we're working to improve our shipping times and communication with customers. To address the sizing issue, we recommend checking our size chart, which includes measurements in centimeters for a more precise fit. If you're still unsure about sizing, please contact our customer support team at [email protected]. They can help you with an exchange or return. We value your feedback and will use it to improve our processes and ensure a better customer experience. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear John, We're truly sorry to hear about your negative experience with your Stepprs insoles. We understand your frustration with the delayed shipping and the fact that the insoles didn't meet your expectations or provide the relief you were hoping for with your plantar fasciitis. We appreciate your honest feedback, and we'll definitely take it into account as we work to improve our products and services. While Stepprs are designed to provide support and cushioning for a wide range of foot conditions, we understand that individual needs and preferences vary. It seems like our insoles weren't the right fit for your specific needs and footwear. If you'd like to discuss this further or explore other options, please don't hesitate to contact our customer support team at [email protected]. They'll be happy to assist you. Thank you for your understanding. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear Kelly, We sincerely apologize for the delay in receiving your order and for the difficulties you've experienced accessing your order information on our website. We understand your frustration and want to assure you that we are actively investigating this matter and taking steps to resolve this issue promptly. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our representatives are available to assist you with your order, investigate the delay, explore potential solutions, such as a replacement order or a full refund, and address any concerns you may have regarding the product. We aim to respond to all inquiries within 24 hours. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team

Response from StepprsFeb 15, 2025

Dear No, We sincerely apologize for the delay in receiving your order and for the frustration caused by the increased email frequency. We understand your concerns about the volume of emails you have received and want to assure you that we value your privacy and are committed to addressing this issue. We understand that receiving an influx of emails after providing your information can be concerning. We want to assure you that we do not sell customer data to third parties. To address the increased email frequency, you can easily unsubscribe from our marketing communications by clicking on the "unsubscribe" link at the bottom of any of our marketing emails. Regarding your order, we are actively investigating the delay and will provide you with an update as soon as possible. You can also contact our dedicated customer support team directly via email at [email protected]. Our representatives are available to assist you with your order, investigate the delay, and explore potential solutions, such as a replacement order or a full refund. We aim to respond to all inquiries within 24 hours. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team