StepprsReviews of stepprs.com

Response from StepprsMay 5, 2025

Hi Dante, We’re incredibly sorry for the experience you’ve had — it’s far from the standard we hold ourselves to at Stepprs. A delayed response and lack of updates is not acceptable, and we understand how frustrating it must be to feel ignored. It sounds like your order may have been lost in transit, and for that, we sincerely apologize. Please reach out to us at [email protected] with your order details — we’ll send you a free replacement immediately or issue a full refund, whichever you prefer. We're taking steps internally to make sure this doesn’t happen again. Thank you for your feedback — it helps us improve. — Team Stepprs

Response from StepprsMay 3, 2025

Hi Peter, We're really sorry to hear this — five months is absolutely not normal, and it sounds like your package may have been lost in transit. Please know this is not a reflection of how we do business. We take this very seriously. We’d love the chance to make things right with a free replacement sent out immediately. Please contact us at [email protected] so we can sort this for you right away. Again, our sincere apologies for the inconvenience — and thank you for your patience. — Team Stepprs

Response from StepprsApr 24, 2025

Hi AT, We’re truly sorry to hear about your experience, and we take your feedback seriously. At Stepprs, customer satisfaction is not just a promise—it’s our guarantee. We stand behind our product with a 100% Money-Back Guarantee. If you're not happy within 90 days, we’ll make it right—no ifs, ands, or percentages. Just a full refund, guaranteed. It sounds like there was some miscommunication in our previous emails, and that’s on us. Please send us a quick email at [email protected], and we’ll ensure your full refund is processed without any hassle. We want you to feel confident and cared for when shopping with Stepprs—and that includes every step after the sale too. Warm regards, The Stepprs Team

Response from StepprsApr 11, 2025

Dear David, We sincerely apologize for the error with your shipping address and the subsequent difficulties you've experienced. We understand how frustrating it is when an order is sent to the wrong address, especially when you contacted us so quickly to correct it. We are taking this issue seriously and are investigating why the incorrect address was used despite your prompt notification. To help us resolve this for you as quickly as possible, please contact our dedicated customer support team directly at [email protected] with your order number. We aim to respond to all inquiries within 24 hours. Once we have your order number we will verify the address you originally provided and the address to which the order was shipped. We will look into the tracking information to understand what happened during the delivery process. We will promptly send out a free replacement or issue a refund for your order, as per our terms. We value your business and are committed to ensuring your satisfaction. We apologize again for this error and the inconvenience it has caused. Sincerely, The Stepprs Team

Response from StepprsApr 8, 2025

Dear Hugo, We're sorry to hear about the issues you've had with your Stepprs order. We strive to provide a positive experience for all our customers, and we're disappointed to learn that we fell short in your case. To help us understand what went wrong and how we can best assist you, we encourage you to contact our customer support team at [email protected] so we can work towards a resolution. Sincerely, The Stepprs Team

Response from StepprsApr 3, 2025

Dear Martin, We sincerely apologize for the extremely frustrating experience you've had with your order and the delivery issues. We understand your anger and disappointment, and we want to assure you that we take your concerns very seriously. We are truly sorry that you haven't received your order and that you've faced difficulties in getting a resolution. We understand how important it is to have clear proof of delivery, and we regret that we haven't been able to provide you with adequate documentation. To help us resolve this issue as quickly as possible, we kindly request you to contact our dedicated customer support team directly via email at [email protected]. Our representatives are available and ready to assist you. When you contact us at [email protected], please include your order number (if you have it) so we can quickly locate your details. We will then: - We will review all available shipping records and contact the courier service to obtain accurate information about the delivery. - Depending on the outcome of the investigation, we will offer you the best possible solution, which may include a full refund or a replacement shipment. - We understand the urgency of this situation and will ensure your case is handled with priority. We value your business and understand the importance of delivering on our promises. We are committed to improving our delivery processes and customer service to prevent similar situations in the future. We urge you to contact us at [email protected] so we can address your concerns and work towards a satisfactory resolution. Sincerely, The Stepprs Team

Response from StepprsMar 27, 2025

Dear Jordan, We're so sorry to hear that you haven't received your package yet. We understand your frustration and want to help resolve this for you. To help us investigate and assist you in the best way possible, please contact our dedicated customer support team directly at [email protected]. Our representatives are available to help you with your order, investigate the delay, explore potential solutions such as a replacement or a full refund, and address any other concerns you may have. We value your business and appreciate your patience. Sincerely, The Stepprs Team

Response from StepprsMar 18, 2025

Dear Chris, We are deeply sorry to hear about your extremely negative experience with Stepprs. We understand your frustration regarding the delivery issues, the incorrect size received, and the unsatisfactory customer service you encountered. We acknowledge that the handling of your initial order was unacceptable. The lack of a confirmation email and the subsequent delivery to an unknown location are serious errors on our part. We also understand your frustration with being asked to contact the courier and postal depot, which should have been our responsibility. We also sincerely apologize for the incorrect size sent in your replacement order and the confusion surrounding the order confirmation. We regret that we did not handle this situation with the care and attention it deserved. We are reviewing our order processing and confirmation procedures to prevent such errors from happening again. We understand your disappointment with the quality of the insoles and the overall experience. We are committed to making this right. We will process a full refund for your order immediately. Please allow 5-7 business days for the refund to reflect in your account. We value your feedback and will use it to improve our customer service and order fulfillment processes. We sincerely apologize for the time and inconvenience this has caused you. Sincerely, The Stepprs Team