StepprsReviews of stepprs.com

Response from StepprsJun 7, 2025

Hi Jessie, We’re sorry to hear that the insoles didn’t work out for you and that they didn’t feel comfortable or supportive—your feedback is important to us. Everyone’s feet are unique, and while many find relief with Stepprs, we know they’re not the perfect fit for everyone. That’s exactly why we offer a 100% Satisfaction Guarantee—please reach out to us at [email protected], and we’ll be happy to arrange a full refund. Thanks again for giving them a try, and we appreciate your honesty. – The Stepprs Team

Response from StepprsJun 7, 2025

Hi Robert, We’re incredibly sorry to hear about your experience—it’s unacceptable that your Stepprs arrived late, unprotected, and in anything less than brand-new condition. This is not the standard we hold ourselves to, and it sounds like there was a serious error in fulfillment. We’d like to make this right immediately. Please email us at [email protected] with your order number, and we’ll issue a full refund or send a replacement—whichever you prefer. Thank you for bringing this to our attention, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 7, 2025

Hi there, We’re really sorry to hear this—and we completely understand your frustration. A month-long delay with repeated email follow-ups is absolutely not acceptable, and we sincerely apologize for the experience you’ve had. This is not a scam, and we take issues like this very seriously. Please email us at [email protected] with your order number one more time, and we’ll make this right immediately—whether that means a full refund or a replacement sent with priority shipping. Thank you for your patience, and again, our deepest apologies for the inconvenience caused. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Stephen, Thanks for taking the time to share your experience—we appreciate your honesty. We’re sorry to hear the insoles didn’t provide the relief you were hoping for. While many customers have found them helpful for plantar fasciitis, we know everyone’s feet and conditions are different, and they’re not a one-size-fits-all solution. We do offer a 100% Satisfaction Guarantee, so please don’t hesitate to reach out to us at [email protected]—we’d be happy to assist with a refund or help you find a better fit. Thanks again for giving Stepprs a try! – The Stepprs Team

Response from StepprsJun 6, 2025

Hi V. Esparza, Thanks for bringing this to our attention, and we’re truly sorry to hear your order wasn’t there when you returned. That’s understandably frustrating—and not the experience we want you to have. Please email us at [email protected] with your order details so we can immediately process your full refund and investigate the tracking issue. We’ll make sure this is resolved without any further delay. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Daniel, We’re truly sorry for the frustration you experienced. Waiting months for a refund is unacceptable, and we completely understand why you’re upset. This is not the level of service we strive for, and we’re actively working to improve both our shipping and refund processes so situations like this don’t happen again. We appreciate your honesty and hope we’ll have the chance to earn back your trust in the future. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Justin, We’re really sorry to hear your order is stuck in transit—that’s incredibly frustrating, and we completely understand your disappointment. Shipping delays like this are rare, but we take them seriously. Please email us at [email protected] with your order number so we can take care of this for you right away. We’ll either reship your order or issue a full refund—whichever you prefer. Thanks for your patience, and again, we sincerely apologize for the delay. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Ricardo, We’re really sorry to hear that your package hasn’t arrived—that’s definitely not the experience we want for our customers. Please reach out to us at [email protected] with your order number so we can look into it right away and get this resolved. We’ll make sure you either receive a replacement or a full refund—your choice. Thanks for your patience, and again, our sincere apologies. – The Stepprs Team