Rhonda J.
The product was very thin
The product was very thin. The ads let you think the insert was thicker, but in reality it was two stacked together. I felt no relief in my foot pain since putting them in my shoes. I feel that this was a huge waste of my money. I will not buy anything else from this company. I want a refund
Response from StepprsJun 10, 2025
Hi Rhonda, We’re really sorry to hear that our insoles didn’t meet your expectations—and that they didn’t provide the relief you were hoping for. That’s incredibly disappointing, and we appreciate you sharing your honest experience. We understand how important foot pain relief is, and we never want anyone to feel misled by our product images or ads. Your feedback is important, and we’ll be reviewing how we present product thickness to avoid confusion in the future. Please reach out to us at [email protected]—we’d be happy to honor our 100% Satisfaction Guarantee and issue a full refund. We want to make this right. – The Stepprs Team