StepprsReviews of stepprs.com

Response from StepprsJun 11, 2025

Hi Kenneth, We’re very sorry to hear that your Stepprs never arrived after being shipped on April 27. That’s definitely not the level of service we aim to provide. Please email us at [email protected] with your order number so we can investigate and either issue a full refund or send a replacement, whichever you prefer. We appreciate your patience and sincerely apologize for the inconvenience. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Mario, We’re very sorry to hear you haven’t received your order yet. That’s not the experience we want for our customers. Please email us at [email protected] with your order number so we can look into it right away and make sure your order is either reshipped or refunded based on your preference. Thank you for your patience. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Joseph, We’re sorry to hear that the insoles didn’t make a difference for your feet. We understand how frustrating that can be, especially when you’re hoping for relief. We offer a 100% Satisfaction Guarantee, so please reach out to us at [email protected] with your order details. We’d be happy to issue a full refund and make this right. Thank you for giving Stepprs a try and for sharing your feedback. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Kevin, We’re really sorry to hear that the insoles didn’t provide the support you were expecting. That’s not the experience we want for our customers. We offer a 100% Satisfaction Guarantee, so please email us at [email protected] with your order details. We’ll be happy to issue a full refund and make this right. Thank you for giving Stepprs a try, and we appreciate your honest feedback. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi GU, We’re very sorry your order hasn’t arrived after nearly a month. We completely understand your concern, and we want to reassure you that Stepprs is a real company - and we stand by every order. Please email us at [email protected] with your order number so we can investigate and either issue a full refund or send a replacement right away. Thank you for your patience, and again, our sincere apologies for the delay. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi JR, Thank you for your honest feedback. We’re sorry to hear about the sizing issues and the delays you experienced - we know how frustrating that can be. We want to let you know that we’ve been aware of this sizing issue and have now corrected it in our latest production run. We’d love for you to give Stepprs another shot and experience the difference. If you're open to it, please email us at [email protected] and we’ll gladly send you a replacement pair with the updated sizing, free of charge. We appreciate your patience and the chance to make this right. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Amanda, We’re really sorry to hear that the insoles didn’t provide the comfort you and your husband were hoping for. That’s not the experience we want for any of our customers. Since they didn’t work out for you, we’d be happy to issue a full refund under our 100% Satisfaction Guarantee. Please email us at [email protected] with your order details, and we’ll take care of it right away. Thank you for giving Stepprs a try, and we appreciate your honest feedback. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Hlias, We’re very sorry to hear your order never arrived. Waiting almost two months is unacceptable, and we sincerely apologize for the inconvenience. Please email us at [email protected] with your order number so we can issue a full refund or send a replacement, whichever you prefer. We’ll make sure this is resolved quickly. Thank you for your patience, and again, our apologies. – The Stepprs Team