StepprsReviews of stepprs.com

Response from StepprsJun 12, 2025

Hi Sarah, Thank you for your feedback, and we’re sorry to hear the insoles didn’t provide the arch support you needed. We understand how disappointing that can be, especially when it affects your comfort. You shouldn’t have to worry about return shipping - we offer a 100% Satisfaction Guarantee and can issue a refund without needing the product back. Please email us at [email protected] with your order number, and we’ll take care of it for you. We appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Melanie, We’re really sorry to hear about the durability issues with both pairs of insoles. That’s not the long-term performance we strive for, especially for people like you who are on their feet all day. While we were happy to send a replacement the first time, we understand your frustration and disappointment when the second pair also wore out. Please email us again at [email protected] - we’d like to take another look and see how we can make this right. We appreciate your feedback and the chance to improve. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Gilly, Thank you for sharing your experience. We're truly sorry to hear that Stepprs didn’t bring you the relief you were hoping for, especially given everything you’ve already tried for your plantar fasciitis. We understand how discouraging it can be when nothing seems to help. While our insoles have worked well for many, we know they’re not a perfect solution for everyone. Please reach out to us at [email protected] and we’ll be happy to issue a full refund under our 100% Satisfaction Guarantee. We wish you all the best on your path to recovery and truly appreciate you giving us a try. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Gabriel, We’re truly sorry for the experience you’ve had. What you’re describing is not how we operate, and we understand how frustrating it must be to feel like you’re not being helped or heard. We take full responsibility when orders are lost and always aim to make things right - either through a refund or a replacement. If this hasn’t happened in your case, please email us at [email protected] with your order number and we will personally ensure it’s resolved properly. Your feedback matters, and we appreciate the chance to correct this. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Adrianna, We’re very sorry to hear that your order never arrived. That’s not the experience we want our customers to have. Please email us at [email protected] with your order number so we can investigate and either issue a full refund or send a replacement, based on your preference. Thank you for your patience, and our sincere apologies for the inconvenience. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Sexton, We’re sorry to hear the insoles didn’t live up to your expectations and that they caused discomfort instead of relief. That’s definitely not the experience we want for our customers. Everyone’s feet are different, and while many find Stepprs helpful, we understand they won’t work for everyone. Please email us at [email protected] so we can arrange a full refund under our 100% Satisfaction Guarantee. Thank you for giving them a try and for sharing your honest feedback. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Greg, We’re truly sorry for the delay and frustration this has caused. Waiting this long is unacceptable, and we completely understand your disappointment - especially after trusting us based on your previous experience with a similar product. Please email us at [email protected] with your order number so we can resolve this right away. We’ll issue a full refund or send a replacement, depending on your preference. Thank you for bringing this to our attention, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi David, Thank you for your feedback. We're sorry to hear that the insoles didn’t provide the level of arch support you were looking for. We know how important proper support is, and while many find relief with Stepprs, we understand they may not be the right fit for everyone. Please reach out to us at [email protected] and we’ll be happy to arrange a full refund under our 100% Satisfaction Guarantee. We appreciate you giving Stepprs a try. – The Stepprs Team