StepprsReviews of stepprs.com

Response from StepprsJun 13, 2025

Hi Brandon, We’re really sorry to hear you haven’t received your order yet - and that you were asked for a review before it arrived. That’s understandably frustrating, especially with a tracking link that’s not accessible in your language. Please email us at [email protected] with your order number, and we’ll provide a clear update or issue a refund or replacement if needed. Thank you for your patience, and again, our sincere apologies for the inconvenience. – The Stepprs Team

Response from StepprsJun 13, 2025

Hi Jordan, We’re sorry to hear you feel that way. That’s definitely not the experience we want anyone to have with Stepprs. If you’re open to sharing more about what went wrong, we’d love the opportunity to make things right. Please email us at [email protected] with your order details so we can help. We appreciate your feedback and hope to resolve this for you. – The Stepprs Team

Response from StepprsJun 13, 2025

Hi Russell, We’re truly sorry for the delay and the lack of resolution after 30 days - that’s far from the service we aim to provide. Please email us directly at [email protected] with your order number, and we’ll make this right immediately with either a full refund or a replacement. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience. – The Stepprs Team

Response from StepprsJun 13, 2025

Hi Marcus, We’re really sorry to hear your order was never delivered and that you haven’t received a response from our team - that’s absolutely not the experience we want for our customers. Please email us again at [email protected] with your order number, and we’ll prioritize resolving this with a full refund or a replacement. We truly apologize for the inconvenience and appreciate your patience. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Kostas, We’re really sorry to hear your order hasn’t arrived and that you haven’t received an update on your refund request. That’s not the experience we want for our customers. Thank you for sharing your order number - we’ll look into this right away and make sure your refund is processed as soon as possible. You can also email us directly at [email protected] if you’d like to confirm any further details. We appreciate your patience and sincerely apologize for the delay. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Matt, We’re very sorry to hear that your order never arrived despite multiple attempts - and even more sorry that you didn’t receive the resolution you deserved. This isn’t the experience we want anyone to have. Please email us at [email protected] with your order number, and we’ll make this right with a full refund or a fresh shipment, no questions asked. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Jimmy, We’re really sorry to hear that our insoles made your plantar fasciitis pain worse - that’s the last thing we ever want for our customers, especially those seeking relief. While our bubble design has helped many, we understand that it may not work for every foot type or condition. Please reach out to us at [email protected] so we can issue a full refund under our 100% Satisfaction Guarantee. We appreciate you giving Stepprs a try and wish you a smooth recovery ahead. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Bayer, Thank you for your honest feedback. We're really sorry to hear that the insoles didn’t help relieve your pain, especially in the heel. We know how frustrating it is when you're looking for relief and nothing seems to work. While many customers find Stepprs helpful, we understand they’re not a solution for every condition. Please email us at [email protected] so we can offer a full refund under our 100% Satisfaction Guarantee. We appreciate you giving us a try and wish you the best with your upcoming visit to the podiatrist. – The Stepprs Team