StepprsReviews of stepprs.com

Response from StepprsAug 21, 2026

Hi Luckens, I'm sorry to hear your order still hasn't arrived. I completely understand how frustrating it is to be left waiting without getting the help you were hoping for. I'd like to look into this for you. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check the status of your order and see what happened? Thank you for bringing this to our attention. I appreciate the opportunity to look into this and help get it sorted out. -Emily

Response from StepprsAug 18, 2026

Hi Dennis, I'm sorry to hear you've had trouble with your return request. I completely understand how frustrating it is to keep waiting for instructions that never arrive, and I apologize for the experience. I'd like to take a closer look and see what happened. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check this for you? Thank you for bringing this to our attention. I appreciate the chance to look into it and help get this resolved. -Emily

Response from StepprsAug 17, 2026

Hi Chris, I'm really sorry to hear this. I can understand why you'd be upset, especially after not receiving your order and feeling like you couldn't get the help you needed. I'd like to take another look at this for you. I've sent you a request for some additional information. Could you please share your email address and order ID (under the Reference Number) so I can check what happened. Thank you for bringing this to our attention. We'll make sure your feedback is shared with our team. -Emily

Response from StepprsAug 16, 2026

Hi Bob, I'm sorry to hear you didn't receive your full order. I understand how frustrating it is to be missing an item, and that's not the experience we want our customers to have. We'd like to look into this and help get it sorted out. I've sent you a request for additional information. Could you please provide your email address and order ID (under the Reference Number) so I can investigate this for you? Thank you for bringing this to our attention. We'll review your experience with our team as we continue working to improve our service. -Emily

Response from StepprsAug 16, 2026

Hi Debra, I'm so sorry to hear you still haven't received your order. I completely understand how disappointing and frustrating this must be, especially after waiting for so long. That's certainly not the experience we want for our customers. We'd like to look into this and help resolve the issue as quickly as possible. I've sent you a request for additional information. Could you please provide your email address and order ID (under the Reference Number) so I can investigate your concern? Thank you for bringing this to our attention. We'll review your experience with our team as we continue working to improve our service. -Emily

Response from StepprsAug 16, 2026

Hi Warren, I'm sorry to hear the insoles weren't comfortable for you. We know that everyone's feet are different, and we're sorry they didn't provide the experience you were expecting. I'd like to take a closer look at this and see what happened. I've sent you a request for a few more details. Could you please share your email address and order ID (under the Reference Number) so I can check this for you? We value your feedback and will use it as we continue improving both our products and our service. -Emily

Response from StepprsAug 16, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding the purchase protection option. We'd like the opportunity to review this with you. I've sent you a request for some additional information. Please reply with your email address and your order ID (found under the Reference Number) so I can personally look into your case and clarify what happened. We take feedback like yours seriously and will also share it with the appropriate team as we continue working to improve our customers' experience. Thank you, and I look forward to hearing from you. -Emily

Response from StepprsAug 7, 2026

Hi Kurt, Thank you for taking the time to leave your feedback. I'm really sorry to hear about everything you've been through. I can understand how frustrating it must have been to wait that long and feel like you weren't getting the support you needed. I'm glad to hear the insoles are helping, but we'd still like the chance to look into what happened. I've sent you a request for additional information. Could you please share your email address and order ID (under the Reference Number) so I can investigate this for you? Your feedback means a lot to us, and we'll be sharing it with our team as we work to provide a better experience for our customers. -Emily