StepprsReviews of stepprs.com

Response from StepprsJun 15, 2025

Hi Tylecia, We’re truly sorry to hear you never received your order and that your follow-up email went unanswered. That’s not the experience we want for any of our customers. We understand your frustration and completely respect your decision to go through your credit card provider for a refund. If there’s anything we can do to help resolve this further, please don’t hesitate to reach out to us at [email protected]. Thank you for your honest feedback - we’re working to do better. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Malcolm, We’re sorry to hear that you didn’t experience any improvement after using the insoles and that you haven’t received a response from our customer service team - that’s not the standard we strive for. Please email us again at [email protected] with your order number, and we’ll make it right with a full refund or further support. Thank you for your patience and for giving Stepprs a try. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Joey, We’re very sorry to hear that your order (#131269) never arrived and that you haven’t received a response from our team - that’s completely unacceptable and far from the experience we aim to provide. Please email us again at [email protected] and include your order number in the subject line so we can prioritize resolving this immediately with a full refund or replacement. We sincerely apologize for the delay and lack of communication, and we appreciate you giving us the chance to make things right. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Alejandro, We’re very sorry to hear that your order never arrived. That’s not the experience we want for our customers. Please email us at [email protected] with your order number, and we’ll make it right immediately - either with a full refund or a replacement. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Joe, We’re really sorry to hear that not only did your order take over a month to arrive, but the insoles didn’t provide the comfort you expected - and actually made things worse. That’s definitely not the experience we want for you. Please email us at [email protected] with your order number, and we’ll be happy to issue a full refund under our 100% Satisfaction Guarantee. Thank you for giving Stepprs a try, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi James, We're really sorry it took over 30 days for your order to arrive - that's far beyond the delivery time we aim for. We understand how disappointing that experience can be. If you haven’t already, please reach out to us at [email protected] with your order number. We'd be happy to make it right. Thank you for your honest feedback - it helps us improve. – The Stepprs Team

Response from StepprsJun 14, 2025

Hi Linda, We’re sorry to hear that our insoles didn’t meet your expectations, especially when it comes to value. We understand how frustrating that can be. Please feel free to email us at [email protected] - we’d be happy to offer a refund under our 100% Satisfaction Guarantee. We appreciate your feedback and the chance to make this right. – The Stepprs Team

Response from StepprsJun 14, 2025

Hi NB, We’re really sorry your order still hasn’t arrived and that communication from our side has been lacking - that’s not the experience we want you to have. Please reach out to us again at [email protected] with your order number. We’ll prioritize resolving this with either a replacement or a full refund. Thank you for your patience, and our sincerest apologies for the inconvenience. – The Stepprs Team