StepprsReviews of stepprs.com

Response from StepprsJun 20, 2025

Hi Sun, Thank you for your feedback. We’re sorry to hear the product didn’t match the images you saw and didn’t meet your expectations on value. That’s certainly not the impression we want to give. Please email us at [email protected] with your order number - we’d be happy to offer a full refund under our Satisfaction Guarantee. We appreciate your honesty and the opportunity to make this right. – The Stepprs Team

Response from StepprsJun 18, 2025

Hi there, We’re very sorry to hear your order never arrived and may have been misrouted. That’s definitely not the experience we want for our customers. Please email us at [email protected] with your order number so we can investigate and either send a replacement or issue a full refund. We appreciate your patience and the chance to make this right. – The Stepprs Team

Response from StepprsJun 18, 2025

Hi Nan, We’re sorry to hear the insoles didn’t meet your expectations in terms of quality. That’s not the impression we want to leave. Please reach out to us at [email protected] with your order number and we’ll be happy to offer a full refund under our Satisfaction Guarantee. Thank you for your feedback - we’re always working to improve. – The Stepprs Team

Response from StepprsJun 18, 2025

Hi DP, We’re sorry to hear the insoles didn’t provide the support or comfort you were expecting. That’s disappointing to hear, and certainly not what we aim to deliver. Please email us at [email protected] with your order number, and we’ll be happy to issue a full refund under our Satisfaction Guarantee. We appreciate your feedback - it helps us improve. – The Stepprs Team

Response from StepprsJun 18, 2025

Hi Danielle, We’re really sorry to hear you received the wrong size and haven’t been able to figure out how to return them. That’s definitely not the experience we want for you. Please email us at [email protected] with your order number and send a replacement in the correct size. Thanks for bringing this to our attention, and we’ll make it right. – The Stepprs Team

Response from StepprsJun 18, 2025

Hi Tracey, Thank you for giving Stepprs a try. We’re sorry to hear the insoles didn’t fit well in your trainers and didn’t provide the comfort you were hoping for - that’s not the outcome we want for our customers. Please email us at [email protected] with your order number, and we’ll be happy to issue a refund under our Satisfaction Guarantee. We appreciate your feedback and the opportunity to improve. – The Stepprs Team

Response from StepprsJun 16, 2025

Hi there, We’re truly sorry to hear your insoles never arrived and that the shipping address issue wasn’t properly resolved after you reached out - that’s completely unacceptable and not the service we aim to deliver. Please email us at [email protected] with your order number so we can make this right with either a full refund or a reshipment to the correct address. We appreciate your feedback and the chance to fix this. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Dennis, We’re really sorry to hear you’ve been waiting since May 18 and haven’t received a response - that’s not the level of service we promise, and we understand how frustrating this must be. Please email us at [email protected] with your order number so we can resolve this right away with either a replacement or a full refund. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team