StepprsReviews of stepprs.com

Response from StepprsJul 1, 2025

Hi Jeff, We’re sorry to hear the insoles caused discomfort after a few days - that’s definitely not the experience we want for you. Everyone’s feet respond differently, and we appreciate you giving Stepprs a try. Please email us at [email protected] with your order number and we’ll issue a full refund under our Satisfaction Guarantee, including for the second unused pair. Thanks for your honest feedback - it helps us improve. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Leeside, We’re sorry to hear that the insoles didn’t meet your expectations. We understand how important quality and support are, and we never want anyone to feel they didn’t get value from their purchase. Please email us at [email protected] with your order number - we’d be happy to issue a full refund under our Satisfaction Guarantee. Thank you for giving Stepprs a try and for sharing your experience. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi James, We’re really sorry to hear you’ve been waiting two months - that’s absolutely not acceptable and far from the experience we aim to provide. Please email us at [email protected] with your order number so we can investigate immediately, issue a full refund or replacement, and make this right. Thank you for your patience, and again, our sincere apologies for the delay. – The Stepprs Team

Response from StepprsJun 25, 2025

Hi Tim, We’re sorry to hear you received a different version than what you expected. That’s definitely not what we intended, and we’d like to get the correct pair to you. Please email us at [email protected] with your order number and a quick photo of what you received. We’ll sort it out right away and make sure you get the right product. Thanks for bringing this to our attention. – The Stepprs Team

Response from StepprsJun 24, 2025

Hola Javier, Lamentamos mucho que el paquete figure como entregado pero que no lo hayas recibido. Eso no debería haber ocurrido. Por favor, escríbenos a [email protected] con tu número de pedido. Investigaremos de inmediato con el transportista para averiguar a quién se entregó el paquete y resolveremos esto contigo cuanto antes. Gracias por tu paciencia - queremos asegurarnos de que recibas lo que pediste. – El equipo de Stepprs

Response from StepprsJun 22, 2025

Hi Peter, We’re really sorry you received the wrong size - that’s definitely not the experience we want for our customers. Please email us at [email protected] with your order number and we’ll be happy to either send you the correct US size 12 or issue a full refund under our Satisfaction Guarantee. Thank you for your patience, and we’ll get this sorted for you right away. – The Stepprs Team

Response from StepprsJun 20, 2025

Hi Willem, We’re truly sorry to hear that Stepprs didn’t provide the relief you were hoping for, especially given the severity of your plantar fasciitis. We know how tough it is to find something that works when you're dealing with chronic pain. Please reach out to us at [email protected] with your order number - we’d be happy to issue a full refund under our Satisfaction Guarantee. Your feedback is incredibly valuable as we continue working to improve our product. Thank you for giving us a try. – The Stepprs Team

Response from StepprsJun 20, 2025

Hi there, We’re sorry to hear the insoles caused discomfort, especially given your Achilles tendon issue. That’s definitely not what we want for our customers. We appreciate your feedback about the partial refund. We aim to resolve issues fairly and avoid the hassle of returns, but we understand this didn’t meet your expectations. Please feel free to email us at [email protected] so we can take another look and try to make things right. Thank you again for sharing your experience. – The Stepprs Team