StepprsReviews of stepprs.com

Response from StepprsJul 11, 2025

Hi there, Thank you for your honest feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear you felt let down by both the product and the return process. While we strive to deliver premium comfort and long-lasting support with every pair of Stepprs, we understand that expectations can vary and we never want a customer to feel stuck. To clarify: we do offer a 100% Money-Back Guarantee, and our intention with discount offers is to resolve concerns while giving customers another chance to experience the benefits of our insoles. That said, a full refund is always available if you're unsatisfied. Your feedback has been shared with our team as we continue to improve our policies and processes. If there’s anything still unresolved, please don’t hesitate to reach out to us directly at [email protected]—we’re here to make it right. The Stepprs Team 👣

Response from StepprsJul 11, 2025

Hi Karen, Thank you for giving Stepprs a try, and we’re truly sorry to hear they haven’t brought relief from your plantar fasciitis. Everyone’s feet are different, and while many customers do experience improvement, we understand that sometimes it takes the right combination of support and fit. That’s why we offer a 100% Money-Back Guarantee, we never want you stuck with something that doesn’t help. Please email us at [email protected] with your order number (#153429), and we’ll be happy to arrange a full refund or explore other options with you. Wishing you fast relief and healing, The Stepprs Team 👣

Response from StepprsJul 9, 2025

Hi Maria, Thank you for your feedback. We're sorry to hear the insoles didn’t meet your expectations. Our goal is always to deliver both comfort and support, and we understand how disappointing it is when something falls short. If there’s anything we can do to help or if you’d like to explore a possible return or exchange, please reach out to us at [email protected]. We’d love the opportunity to make things right. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Jeannette, Thanks for your feedback. We're sorry to hear you didn’t feel the value matched the cost, that’s never what we want our customers to experience. While many find Stepprs helpful for relieving foot pain, we understand they’re not the right fit for everyone. Please email us at [email protected] with your order number and we’ll be happy to review your case and see what we can do to make it right. We appreciate you giving us a try. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Shell, We’re truly sorry to hear about your experience. It’s disheartening to know that Stepprs didn’t bring the relief you were hoping for, especially when dealing with such painful conditions like heel pain and Achilles tendinitis. We’d like the chance to make things right. Please reach out to us at [email protected] with your order number, and we’ll work on a resolution for you. We really appreciate your feedback and your willingness to try Stepprs. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Bob, We’re sorry to hear that the insoles made you feel unsteady, that’s definitely not the experience we want for you. Our goal is to improve comfort and support, not make things harder. Please reach out to us at [email protected] with your order number so we can look into this and see how we can help. Thanks for sharing your experience, your feedback helps us improve. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Krista, We’re truly sorry to hear that our insoles didn’t bring you the relief you were hoping for. Everyone’s feet are different, and while many find comfort with Stepprs, we understand they may not work for every case. Please email us at [email protected] so we can look into your order and explore options to make this right for you. Thanks for giving us a try, we appreciate your feedback. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Liz, We’re sorry to hear the insoles didn’t meet your expectations and arrived later than promised. That’s not the experience we want for any of our customers. Please reach out to us at [email protected] with your order number so we can look into this and help resolve it for you. We’re here to make it right. Thank you for your honest feedback, we’re always working to improve. – The Stepprs Team