StepprsReviews of stepprs.com

Avoid avoid avoid!!!!!! Honestly terrible experience and wouldn’t recommend to anybody. I placed my order on the 14th June and received an order confirmation and advised shipment was on the way on the 15th. I then received abother email on the 1st July from Stepprs advising the order was being prepared and they’d let me know when it was shipped (confused?). After that I heard nothing. On the original confirmation email it says it can take 8-15 business days to arrive so I waited the full 15 days before reaching out on the 8th July. I had to wait 48hrs for a response which was just them telling me to double check it hadn’t been delivered to a neighbour or the local post office, so I emailed back again confirming I did not have it and obviously have already checked. In this time I downloaded the shop app to try and find out what happened with my shipment, no updates there. I looked further and found the delivery was managed by 17 (never heard of them) and apparently was delivered on the 17th but no confirmation or anything. Stepprs came back to me on the 11th to say they had passed this along. No response again until the 15th. They then sent delivery proof of a door which was not mine. (Fantastic). I advised this was not my door and sent photo proof and I said I wanted a full refund. No response until the 17th - response was that they will just resend it (it’s now over a month since I placed the order. That’s not acceptable). I advised I had seen their product advertised cheaper in all this time I’ve been waiting and asked for either a partial refund and it to be sent out or a full refund like I had already asked. They took the easy option and gave me a full refund on the 21st July (today). So it took almost 2 weeks to give me what I asked for in the first place, I’m still in the same place with my plantar fasciitis, still being bombarded by advertisements from them and still £20 down waiting on my refund. Of course the delivery aspect is not their fault, but their lack of communication and shipping updates is 100% on them. Terrible customer service just don’t bother. I wouldn’t risk reordering it now in case it didn’t turn up again and I’d have to deal with their awful customer service yet again. It’s a shame because I’d heard really good things about the product itself and thought it could really help me. Oh well.

Do not buy!! Terrible experience!! I've ordered myself a pair on Fathers Day (15th) last month. It was meant to arrive on the 25th. A week after that date I still had nothing so I contacted them when after several days they finally said "Note, your order was lost somewhere." Where's the apology?? They even had the audacity to ask for a 5-STAR review! Well, there you go ;)

If I could give zero stars I would. Please don't order from here. They pretend to be based in uk when it is in China. They take your money promising fast delivery which is a lot of Bull. Ordered on the 7th July item not even dispatched on 17th. Customer service is non extitant. Contacted on numerous occasions to recieve an email days later only to say my email has been forwarded to the appropriate department. What a joke. In the end I contacted my bank to ask them to intervene. Still no response from Stepprs. My bank refunded and are pursuing my money. Please please stay away from this brand utterly awful.

Bought a pair of this stepprs insoles, which the advertisement stated that it would relieve pain for plantar fasciitis with good arch support. It was £17 a pair, which they claimed it was on special sale. I received the insole a week after. I had been experimenting special insoles for the past 6 months after my previous insoles from my chiropractor wasn’t working anymore. When I opened the insoles package, I noticed that the insoles were very soft with no arch support. I put them into my sneakers anyway and I tried it on. I felt immense pain on my heels after a minute and the insoles didn’t work as it’s advertised as it didn’t have any solid arch support. Therefore, I asked for a refund but I was only offered a 40% refund and a full refund required me to pay the shipment, which the customer service person said it would cost me a lot to do so. I have no choice but to accept partial refund. In fact, the quality of the insoles are good for people who are looking for a pair of soft insoles and not special insoles for their medical needs. I would say the price is not reasonable for such quality. For me with plantar fasciitis conditions in both feet, I need special insoles. I am so unhappy that the product didn’t work as it advertised and I was not able to get a full refund. I really think that the company should pay for the shipment if their products didn’t perform as it was supposed or advertised to be. I would certainly not recommend people who are suffering from plantar fasciitis to consider this product at all.

Not as much support as I thought.

Cheap not worth the price....

Ordered well over a month ago, never recieved

Their product quality is comparable to what you can find on Chinese websites like Temu or Alibaba, yet the prices are excessively high. The most concerning aspect is their lack of a standard return policy. When I requested a return and a full refund, they attempted to negotiate a 40% discount instead. While I recognize that they are a new company, their inadequate policies are unacceptable and feel like a trap!