StepprsReviews of stepprs.com

Response from StepprsAug 1, 2025

Hi Dennis, Thanks for your honest feedback — we really appreciate you giving Stepprs a try. We’re sorry to hear the insoles didn’t provide the comfort you were hoping for. Everyone’s feet are different, and unfortunately, sometimes what works great for one person doesn’t suit another. If you haven’t already, feel free to email us at [email protected] so we can help you with a return or refund. We always want our customers to walk away satisfied — one way or another. – The Stepprs Team

Response from StepprsJul 31, 2025

Hi Paul, We’re truly sorry to hear that the insoles haven’t helped with your foot pain. While many customers experience relief, we know every body is different and we never want anyone to feel stuck with something that doesn’t work for them. Please reach out to us at [email protected] with your order number. We'd be happy to help you with a return or explore a better option for your needs. Thank you for giving Stepprs a try. – The Stepprs Team

Response from StepprsJul 30, 2025

Hi Pam, We’re sorry to hear about the frustrating experience you’ve had trying to cancel and return your order. That’s definitely not the level of service we aim to provide, and we truly appreciate you bringing this to our attention. Our team is currently working on improving both our response times and the clarity of our return process. In the meantime, we’d like to personally assist you with your return. Please email us at [email protected] with your order number, and we’ll prioritize getting this resolved for you. Thank you for your patience and honest feedback it helps us do better. – The Stepprs Team

Response from StepprsJul 29, 2025

Hi Stan, We’re very sorry to hear about your experience and the sizing issue you encountered. That’s not the kind of service or first impression we want to leave. While we do try to offer a solution like a partial refund or replacement, we understand this fell short of your expectations. We also understand that the return process can feel inconvenient, and we’re actively working to improve this. If you’re open to it, please reach out again at [email protected] so we can try to make things right. – The Stepprs Team

Response from StepprsJul 28, 2025

Hi Matthew, We’re really sorry to hear that part of your order didn’t arrive that’s definitely not the experience we aim to deliver. Please email us at [email protected] with your order number, and our team will make it right ASAP, whether that means shipping the missing pair or issuing a refund. Thanks for bringing this to our attention, and we truly appreciate your patience. – The Stepprs Team

Response from StepprsJul 26, 2025

Hi Laszlo, We’re really sorry to hear about your experience and understand your frustration. That’s not the impression we want to leave. Our insoles are backed by a 90-day money-back guarantee, and we aim to honor that promise. If you feel your return was mishandled in any way, please reach out directly at [email protected] with your order number so we can make things right. We truly appreciate your feedback. It helps us improve our service and customer support. – The Stepprs Team

Response from StepprsJul 26, 2025

Hi Shane, We’re sorry to hear the insoles didn’t provide the relief you were hoping for, and that your refund experience hasn’t gone smoothly. That’s not how we want any customer to feel. Our insoles are covered by a 90-day money-back guarantee, and we want to make this right for you. Please email us again at [email protected] with your order number and “TP Management” in the subject line so we can personally look into this and resolve it properly. Thanks for your feedback. It’s important to us as we continue to improve. – The Stepprs Team

Response from StepprsJul 22, 2025

Hi Eva, We’re truly sorry to hear your order never arrived. That’s absolutely not the experience we want for our customers. We completely understand your frustration. Please email us at [email protected] with your order number so we can investigate and make this right with either a refund or a replacement. Thank you for bringing this to our attention, and again, our sincere apologies. – The Stepprs Team