StepprsReviews of stepprs.com

Response from StepprsSep 8, 2026

Hi Keith, I'm really sorry to hear about the issue with your toe separators and that you've been waiting so long for proper assistance. After reaching out multiple times, I completely understand how frustrating and disappointing this must be. We really want the chance to make this right. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can look into this personally and see what happened? Again, I sincerely apologize for the lack of communication and the inconvenience this has caused. We appreciate the opportunity to help get this resolved. -Emily

Response from StepprsSep 3, 2026

Hi Mike, I'm really sorry to hear about the sizing issue and the experience you had when reaching out for help. I understand how frustrating it is to receive a size that doesn't fit as expected and then feel like you weren't given a helpful solution. We really want the chance to look into this and make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review your order and see how we can help? Again, I sincerely apologize for the inconvenience, Mike. We appreciate you bringing this to our attention. -Emily

Response from StepprsSep 3, 2026

Hallo Astrid, es tut mir wirklich leid, dass Sie mit den Einlagen und insbesondere mit dem Rückgabeprozess so unzufrieden sind. Ich verstehe Ihren Frust und möchte gerne genauer prüfen, was hier passiert ist. Wir möchten die Möglichkeit haben, das für Sie zu klären. Ich habe Ihnen eine Anfrage nach weiteren Informationen geschickt. Könnten Sie uns bitte Ihre E-Mail-Adresse und Ihre Bestellnummer (unter „Reference Number“) mitteilen, damit ich Ihren Fall prüfen kann? Nochmals entschuldige ich mich für die entstandenen Unannehmlichkeiten. Vielen Dank, dass Sie uns die Gelegenheit geben, uns darum zu kümmern. -Emily

Response from StepprsSep 2, 2026

Hi Hoagie, I'm really sorry you've had to keep following up about both the missing order and the refund. I understand how frustrating that must be, especially after you had a good experience with your first order. We really want the chance to make this right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened and check the status of your refund? Again, I sincerely apologize for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to look into this properly. -Emily

Response from StepprsSep 2, 2026

Hi Peter, I'm really sorry for the frustration you've experienced, especially after reaching out right away about the promotional discount and being told your order would be placed on hold. I understand why you'd be disappointed with how this was handled. We really want the chance to look into this properly and see what we can do to make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened? Again, I sincerely apologize for the inconvenience and the lack of communication you experienced. We appreciate the opportunity to look into this for you. -Emily

Response from StepprsAug 31, 2026

Hi Daniel, We're very sorry to hear about your experience, and we understand how frustrating this has been. We'd really appreciate the opportunity to look into this for you. I've sent you a request for some additional information. Please reply with your email address and your order ID (found under the Reference Number) so I can personally review your case, including your refund request and the communication you've received. We take feedback like yours seriously and will also be reviewing this internally. Our goal is to make sure every customer receives the support they deserve and that any issues are addressed properly. Thank you for bringing this to our attention. I look forward to helping you resolve this. -Emily

Response from StepprsSep 2, 2026

Hi James, Just for the update, I’m sorry again for the frustration this has caused. I understand you’ve already provided your information and have been in contact with our support team several times, so I won’t ask you to send those details again. I’ve checked with our team, and we’ve now responded directly to your support ticket with an update and the resolution for your order. Please check your latest email from us for the full details. We understand this has taken longer than it should have, and we appreciate you giving us the opportunity to address the issue. If you have any questions about the resolution provided, please reply directly to the email and we’ll continue assisting you there. -Emily

Response from StepprsAug 25, 2026

Hi there, I'm really sorry that your order still hasn't arrived after waiting for over a month. I completely understand how frustrating and disappointing this experience has been, and I sincerely apologize for the inconvenience. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can look into your order and see what happened? Thank you for bringing this to our attention. I appreciate the opportunity to look into this and help get it sorted out. -Emily