StepprsReviews of stepprs.com

Response from StepprsAug 4, 2025

Hi Maila, Thanks so much for your honest feedback — we’re sorry to hear the fit didn’t work out, especially with your wide feet. That snug feeling definitely isn’t ideal, and we understand how that can make things worse rather than better. We’d love to help you find a better solution or walk you through the return process if needed. Please reach out to us at [email protected] with your order number so we can assist you directly. Thanks again for giving us a try — we really do appreciate it. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Thodupunoori, We’re really sorry to hear your order hasn’t arrived yet and that you haven’t received a response — that’s not the experience we want for you. Please email us again at [email protected] with your order number, and include "URGENT – DELIVERY ISSUE" in the subject line so we can escalate this for you right away. We appreciate your patience and will do everything we can to get this resolved quickly. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Christopher, Thank you for sharing your honest feedback. We’re sorry to hear the insoles didn’t provide the relief you were hoping for — we know how important that is, especially when dealing with persistent foot pain. Regarding the refund, our team does try to offer flexible options, but we understand if it fell short of your expectations. If you'd like us to revisit your case, please reach out to us again at [email protected] with your order number. We appreciate your opinion and take it seriously as we continue to improve our product and service. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Amy, We’re sorry to hear your husband had a tough experience with our insoles — that’s not the outcome we aim for. It’s clear they didn’t provide the support he needed, and we understand how frustrating that must have been, especially during a workday. We’d really like the chance to make this right. Please reach out to us at [email protected] with your order number so we can explore a solution together. Thank you for sharing your feedback — it helps us improve for future customers. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Tony, We appreciate your honest feedback and are sorry to hear the insoles didn’t hold up as expected after 2 months. While many of our customers report lasting comfort, we understand usage and wear can vary depending on individual needs and activity levels. Please reach out to us at [email protected] with your order number — we’d love the chance to review your case and find a fair resolution for you. Thank you again for bringing this to our attention. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Patrick, We’re really sorry to hear your order hasn’t arrived — that’s frustrating and absolutely not what we intended. Please reach out to us at [email protected] with your order number so we can investigate this for you immediately and resolve the issue. We truly appreciate your patience and the chance to make things right. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Peter, We’re really sorry to hear the insoles didn’t work for you. That’s not the outcome we aim for, especially when it comes to something as personal as foot comfort. We appreciate you giving Stepprs a try — and while they’ve helped many, we totally understand they won’t be the right fit for everyone. If you haven’t already reached out, we’d like the chance to make things right. You can contact us at [email protected] with your order number and we’ll take care of it from there. Thanks for your honest feedback — it helps us improve. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Revikesh, We're very sorry to hear you haven't received your insoles yet — that’s incredibly frustrating, and we understand how important prompt service is. Please email us at [email protected] with your order number so we can immediately investigate and get this sorted for you. We’re committed to resolving this quickly. Thank you for your patience and for bringing this to our attention. – The Stepprs Team