StepprsReviews of stepprs.com

Response from StepprsAug 6, 2025

Hi Erica, We’re truly sorry to hear about your experience. We know how frustrating it can be to deal with ongoing foot pain — and even more so when a product doesn’t bring the relief you hoped for. We also apologize for the slow shipping and any confusion around your refund. Our goal is to deliver both comfort and service that meets expectations, and we clearly fell short this time. We appreciate your feedback — it helps us improve. If there’s anything more we can do to make this right, please don’t hesitate to reach out at [email protected]. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Phyllis, Thank you for giving Stepprs a try. We’re sorry to hear they didn’t work out for you. Our insoles don’t work for everyone, and we understand how important it is to find relief that truly fits your needs. If there’s anything we can do — including processing a return — please reach out to us at [email protected]. We’re here to help. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Derek, We’re really sorry to hear the insoles didn’t meet your expectations. We do offer a 90-day money-back guarantee, and we’d be happy to help process your return. Please email us at [email protected] with your order number, and our team will take care of it right away. Thanks for giving Stepprs a try — we appreciate your feedback. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Helen, We're genuinely sorry to hear about your experience. This is far from what we aim to deliver. While Stepprs have helped many customers, we understand they’re not the perfect fit for everyone. We’d like to make this right — please email us at [email protected] so we can assist you directly with a refund or resolution. Thank you for giving us a try and for your honest feedback. – The Stepprs Team

Response from StepprsAug 5, 2025

Hi Henry, Thank you for giving Stepprs a try — we're truly sorry to hear that the insoles haven't provided the relief you were hoping for. Our goal is to help reduce pain, not add to it. If you're still within our 90-day money-back guarantee, we’d be happy to help you with a return or explore an alternative solution that better suits your needs. Please reach out to us at [email protected] with your order number so we can assist further. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Cindy, We’re really sorry to hear that Stepprs didn’t work out for you. Everyone’s feet are different, and your comfort is our priority. Thank you for giving them a try. If you haven’t already, please reach out to us at [email protected] so we can help you with a return or find a better solution. We appreciate your feedback — it helps us improve. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Arthur, We sincerely apologize for the sizing issue and for the lack of response — that’s not the experience we aim to provide. Thank you for bringing this to our attention. Please email us directly at [email protected] with your order number so we can make this right and ensure you receive the correct size. We’ll also guide you through the return process if needed. We appreciate your patience and the opportunity to fix this. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Harry, We’re really sorry to hear that the inserts made your foot pain worse — that’s absolutely not the experience we want for our customers. Thank you for bringing this to our attention. Please email us at [email protected] with your order number so we can look into the refund status and get this resolved for you as soon as possible. We appreciate your patience and the opportunity to make this right. – The Stepprs Team