scripting E.
Offensively bad and ineffective at any price, much less at $30/pair
Truly, truly horrible, a piece of foam that weighs about 20 grams and does NOTHING. And, their "money back guarantee" is a complete lie. I asked for a refund after wearing them for two days and they told me they'd give me a 40% refund because "it's too expensive to send them back". Literally any other insole (or nothing at all) would be better.
Response from StepprsAug 21, 2025
Hi there, We're really sorry to hear that you had such a frustrating experience — that's never what we want for our customers. We do our best to design insoles that provide real comfort and relief, and we know they won't work for everyone. That’s why we offer a 90-day satisfaction guarantee. The partial refund option is offered to help customers avoid the high cost of international returns, but we absolutely understand if it felt unfair in your situation. We appreciate your honest feedback — it's how we improve. Please reach out again at [email protected] if you'd be open to giving us a chance to make this right for you. – The Stepprs Team