StepprsReviews of stepprs.com

Response from StepprsSep 2, 2025

Hi Sean, Thanks for your feedback. We’re very sorry to hear about the delay in receiving your order and that one of the pairs was missing, that’s not the experience we want for our customers. Please rest assured this isn’t a scam. We stand by our 90-day money-back guarantee and will make things right, whether that means sending the missing pair or processing a refund. Please email us at [email protected] with your order details, and our team will prioritise resolving this for you. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Oscar, Thanks for letting us know. We’re really sorry to hear you never received your order after waiting so long, that’s not the experience we want for our customers. Please reach out to us at [email protected] with your order details so we can investigate this right away and make sure you’re either sent a replacement or issued a refund. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Jeffrey, Thanks for your review. We’re sorry to hear the insoles didn’t hold up during your long days on your feet. Stepprs are designed with cushioning and acupressure support to help with foot pain and fatigue, but we understand results can vary depending on how many hours they’re used and the type of shoes worn. We stand by our 90-day money-back guarantee and would be happy to assist you with a return or exchange. Please reach out to us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi Helen, We’re really sorry to hear about your experience. Comfort and support are the very reasons we created Stepprs, so it’s disappointing to learn they didn’t work as intended for you. We also apologize for the delay in responding to your email. Please email us again at [email protected] with your order number and “90-Day Guarantee” in the subject line so our team can prioritize your request and process your refund right away. Thank you for bringing this to our attention, and we appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi John, We’re very sorry to hear about your experience. You’re right to expect delivery within the timeframe we advertise, and we clearly fell short here. While Stepprs are manufactured overseas, we work hard to maintain quality and reliability — and we take full responsibility when shipping delays undermine that. If you’d like to continue with your order, please reach out to us at [email protected] and we’ll make sure it gets prioritized. If instead you’d prefer a refund, we’ll be happy to process that for you. Thank you for your honest feedback — it helps us improve both communication and service. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi R. Taylor, We’re sorry to hear you feel this way. While there are many inexpensive insoles online, Stepprs are not repackaged products — they’re designed to our own specifications with unique cushioning technology intended to support people dealing with plantar fasciitis, heel pain, and long hours on their feet. That said, we understand if you didn’t feel the difference and we’d be happy to honor our 90-day money-back guarantee. Please reach out to us at [email protected] with your order number so we can assist you. Thank you for giving us a try, – The Stepprs Team

Response from StepprsAug 22, 2025

Hi Ben, We’re really sorry for the experience you’ve had — this is absolutely not the standard we aim to deliver. While we did resend your order in good faith, we completely understand your frustration around the delay and communication gaps. You deserve better, and we’re sincerely sorry for the inconvenience caused. If your order still hasn’t arrived or you’d prefer a refund, please email our support team directly at [email protected] so we can get this resolved for you as soon as possible. Thank you for your patience. – The Stepprs Team

Response from StepprsAug 21, 2025

Hi Romulus, Thanks for your review, and we’re really sorry for the confusion. We’ve just checked your order, and it appears the size selected during checkout was Orange / M 6 / W 7 | UK 5 | EU 37-38 — which is the size we shipped. That said, we completely understand how frustrating it is to receive something that doesn’t fit, especially when you're relying on extra cushioning after long days on your feet. We're here to help make it right. Please email us at [email protected] so we can offer a resolution — whether that's a size exchange or another option that works for you. Thank you for giving us the opportunity to sort this out. — The Stepprs Team