StepprsReviews of stepprs.com

Response from StepprsSep 5, 2025

Hi Marv, Thanks for your feedback. We’re very sorry to hear about the delay with your order and the frustration caused by unclear updates — that’s not the service we aim to provide. We’ll review this internally to improve how we handle shipping communication so customers aren’t left feeling misled. Please know we stand by our 90-day money-back guarantee if you’d like to return your insoles, and our team will be happy to assist. You can reach us at [email protected] with your order details. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi there, Thanks for sharing your experience. We’re truly sorry to hear the insoles caused you more pain, especially given your condition — that’s the last thing we want for any of our customers. Stepprs are designed to provide cushioning and acupressure support for foot pain and fatigue, but we understand they don’t work the same for everyone and can feel uncomfortable in certain situations. We stand by our 90-day money-back guarantee and would be happy to assist with a refund. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Robert, Thanks for bringing this to our attention. We’re very sorry you haven’t received your order and even more concerned to hear that your email wasn’t replied to — that’s not the experience we want for our customers. Please email us again at [email protected] with your order details and mention “Trustpilot – Robert” so our team can prioritise your case. We’ll make sure you either receive your insoles or get your refund processed right away. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Brad, Thanks for sharing your feedback. We’re very sorry to hear that the insoles caused you more pain and that you had a frustrating experience with our refund process. Our intention with partial refunds is to save customers the extra cost and hassle of return shipping, but we understand how this may have felt unfair given our 90-day money-back guarantee. We take your comments seriously and will review how we handle refunds to ensure our policies are clearer and that customers feel supported. Please email us again at [email protected] with your order details and mention “Trustpilot – Brad” so our team can revisit your case and work toward a fair resolution. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi Tammie, Thanks for your feedback. We’re really sorry to hear the insoles didn’t live up to your expectations and that they caused discomfort instead of relief. We also want to reassure you that returning them doesn’t have to be a hassle, we offer a 90-day money-back guarantee and our team is here to make the process simple. Please email us at [email protected] with your order details, and we’ll be happy to arrange a refund for you. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi Flor Maria, Thanks for sharing your feedback. We’re sorry to hear the insoles didn’t provide the cushioning or pain relief you were hoping for. Stepprs are designed with acupressure support and cushioning to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a refund. Please email us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi Julio, Thanks for sharing your feedback. We’re sorry to hear you feel disappointed with your Stepprs and that they didn’t live up to your expectations. Our insoles are designed with unique cushioning and acupressure technology to support people dealing with plantar fasciitis, heel pain, and long hours on their feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a refund if you feel the product wasn’t right for you. Please reach out to us at [email protected] with your order details and our team will take care of it. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi Devika, Thanks for your feedback. We’re very sorry to hear about your experience. Just to reassure you, Stepprs does offer a 90-day money-back guarantee, so if you’re not satisfied with the product, you are absolutely eligible for a refund. Please email us at [email protected] with your order details and our team will be happy to assist you right away. – The Stepprs Team