StepprsReviews of stepprs.com

Response from StepprsSep 7, 2025

Hi Anthony, Thanks for your feedback. We’re sorry to hear the insoles didn’t match your expectations and felt similar to supermarket options. Stepprs are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, but we understand they didn’t give you the “walking on clouds” feel you were hoping for. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Cindy, Thanks for bringing this to our attention. We’re very sorry you haven’t received your order despite the tracking showing it as delivered — and for the frustration this has caused. That’s not the experience we want for our customers. Please email us at [email protected] with your order details and mention “Trustpilot – Cindy” so our team can prioritise your case. We’ll make sure you either receive a replacement at no extra cost or have your payment refunded. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi there, Thanks for sharing your experience. We’re truly sorry for the long delay and the frustration caused by your order not arriving even after being told a replacement would be sent. That’s far from the level of service we want to provide, and we understand why this feels unacceptable. Please rest assured Stepprs is not a scam — but we clearly let you down here. Please email us at [email protected] with your order details and mention “Trustpilot – Urgent” so our team can prioritise your case immediately and make sure this is resolved, either with a replacement or a full refund. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Ms Paulson, Thanks for giving Stepprs a try and for sharing your experience. We’re sorry to hear they didn’t bring you the relief you were hoping for and that they made your feet feel hotter while working. Our insoles are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Paul, Thanks for your feedback. We’re sorry to hear the insoles didn’t bring you the relief you were hoping for and that your feet still hurt just as much. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Kleanthis, Thanks for letting us know. We’re very sorry to hear you still haven’t received your order despite it showing as delivered — that’s definitely not the experience we want for our customers. Please email us at [email protected] with your order details so we can investigate the shipping issue right away and arrange either a replacement or a refund for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Lawrence, Thanks for sharing your feedback. We’re sorry to hear the insoles didn’t provide the arch support you were hoping for. Stepprs are designed with cushioning and acupressure nodes to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand that everyone’s feet are different and support needs can vary. We stand by our 90-day money-back guarantee and would be happy to assist with a return if you feel they didn’t meet expectations. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Jose, Thanks for bringing this to our attention, and I’m really sorry for the delay and lack of updates — especially after ordering 5 pairs on 08/05/2025 and following up on 09/03/2025. That’s not the experience we want for our customers. If you’d still like the insoles, we’ll prioritise getting your order shipped; otherwise, we can process a full refund. Please email us at [email protected] with your order number and mention “Trustpilot – Jose” so our team can locate your purchase quickly and resolve this for you right away. – The Stepprs Team