StepprsReviews of stepprs.com

Response from StepprsSep 22, 2025

Hi Paul, I’m really sorry to hear this, especially since this was already meant to be a replacement for your first order. You shouldn’t have to go through the frustration of waiting twice, and I completely understand how disappointing this must feel. Please email us again at [email protected] with your order details and mention “Trustpilot – Paul” so our team can prioritise your case immediately and make sure we get this fully resolved for you, whether with another replacement or a refund. – The Stepprs Team

Response from StepprsSep 22, 2025

Hi Nikki, Thank you for sharing your experience. I’m really sorry to hear the insoles caused blisters after just one walk, especially since you were hoping they’d help with your plantar fasciitis. The raised design is meant to give cushioning and acupressure support, but we completely understand that in certain shoes, like snug walking boots, it can change the fit and unfortunately cause discomfort. Please reach out to us at [email protected] with your order details so we can make this right for you under our 90-day money-back guarantee. We’d also be happy to share some tips that sometimes help with fit if you’d prefer to give them another try. – The Stepprs Team

Response from StepprsSep 19, 2025

Hi Alex, Thanks for your honest review. We’re sorry to hear the insoles weren’t right for you and that your refund experience felt like a struggle. While our intention with partial refunds is to save customers the cost and hassle of return shipping, we understand this can come across as confusing or unfair, and it’s clear from your experience we need to do a better job of making the process straightforward from the start. We’re glad your refund was fully resolved in the end, but we’ll take your feedback seriously to improve how we handle returns and communication. If you or anyone else ever runs into an issue, please contact us at [email protected] so we can make things right as quickly as possible. – The Stepprs Team

Response from StepprsSep 18, 2025

Hi R B, Thank you for taking the time to share such a detailed account of your experience. I want to start by apologising sincerely from the failed delivery to the lack of response and the issues with our website, this is far from the service we want to provide. I can completely understand how frustrating and disappointing this must feel, especially after trying multiple times to reach us without resolution. Please rest assured Stepprs is a legitimate business, and we take your concerns very seriously. We want to put this right. Please email us directly at [email protected] with your order details and mention “Trustpilot – R B” so we can prioritise your case and arrange either a replacement or a full refund. Your feedback will also help us review our customer service and website systems so other customers don’t face the same experience. – The Stepprs Team

Response from StepprsSep 18, 2025

Hi Mary, Thanks for sharing your experience. We’re glad to hear the insoles have been helpful for your feet, but I’m really sorry you’ve had no response after several emails when trying to arrange an exchange for your friend’s pair. That’s not the level of service we want to provide, and I can see how frustrating it must be to feel ignored while still receiving marketing emails. Please email us again at [email protected] with your order details and mention “Trustpilot – Mary” so our team can prioritise your case and make sure your exchange is sorted. We’ll also ensure you’re removed from our mailing list if that’s your preference. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi Norman, Thanks for taking the time to share your experience. I’m really sorry to hear that you only received one pair instead of two, and that the pair you did receive didn’t meet your expectations for quality. That’s definitely not the experience we want for our customers, and I can understand how frustrating it must feel to spend $48 and be left disappointed. Please reach out to us at [email protected] with your order details so we can immediately sort this out for you whether that means sending the missing pair, replacing your order, or processing a full refund. We’ll make it right. – The Stepprs Team

Response from StepprsSep 10, 2025

Hi Debbie, Thanks for your feedback. We’re sorry to hear the insoles didn’t provide the support you were expecting and felt like they flattened right away. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a return. Please email us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 10, 2025

Hi there, Thanks for sharing your feedback. We’re very sorry to hear that the insoles didn’t meet your expectations and that you’ve had a frustrating experience with the refund process. Our 90-day money-back guarantee is meant to give customers peace of mind, and we regret that this hasn’t felt genuine in your case. We take your comments seriously and will review how we handle returns to ensure our policies are clearer and that customers feel fully supported. Please email us again at [email protected] with your order details and mention “Trustpilot – Refund” so our team can prioritise your case and work toward a fair resolution. – The Stepprs Team