StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

Showing 153 reviews with 2 stars · Clear filters

Dennis
Mar 28, 2026
Unexpected delivery time
Good product but on the Website it says delivery time of 4-6 business days. I had to wait 18 days. I dont know what happend there.
Response from StepprsApr 20, 2026
Hi Dennis, We apologize for the delay and understand your frustration. We’ll be investigating this internally to better understand what happened and take this feedback into consideration as we improve our process. We appreciate you taking the time to share this with us. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay
Jacob T.
Mar 22, 2026
slow delivery
Good Product, slow delivery. Wesite says 5-7 working days. its already be twice that and still; havent received. Communication is poor also
Response from StepprsApr 20, 2026
Hi Jacob, We apologize for the delay and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please feel free to email us again at [email protected] so we can check your order and assist you as soon as possible. We appreciate you taking the time to share your feedback. At Stepprs, we are continuously working to improve our service while delivering the comfort and support our insoles are designed to provide. Thank you for your feedback. — Jhay
Barbara B.
Mar 21, 2026
Glass foot file
I ordered insoles and a glass foot file. Whilst there was nothing wrong with the insoles. I have received 2 broken files and now the company have gone silent when I have requested a refund for the file. If it was packaged better so it arrived intact it would not have been a problem
Response from StepprsApr 20, 2026
Hi Barbara, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to improving our product quality and overall experience while delivering the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay
Dan C.
Mar 17, 2026
I get where they are going, just not quite right
I get where they are going I just feel like the product is a bit underdone. Not as comfortable as their competitors which are readily available at the local shops. The balls of the feet are particularly thin and in work boots it feels like I'm walking on the ground. They look super spongey and comfortable, however the reality is the opposite and my feet are pretty sore at the end of the day.
Response from StepprsApr 20, 2026
Hi Dan, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
j. C.
Mar 14, 2026
i am waiting till the end of my week…
i am waiting till the end of my week for my review, back story. I work for the railroad industry and i spend actual 8.5 to 10 hours a day of actual time time walking on the ballast next to the railroad tracks in my steel toed boots. Tuesday i walked 17129 steps or 8.7 miles, wednesday 18630 steps or 9.4 miles thursday 14682 steps 7.3 miles. and friday my day off walking around mall grocery store and whatnot 7321 or 4.9 miles. i can honestly say with no BS my feet don’t feel any better, thanks J. Coon
Response from StepprsApr 20, 2026
Hi J. Coon, Thank you for taking the time to share your experience, especially with the level of activity you go through daily. We understand how important proper support is given the amount of time you spend on your feet. We’re sorry to hear the insoles didn’t meet your expectations. We’ll be reviewing this internally to better understand your feedback and how we can improve. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your honest feedback. — Jhay
Unsatisfied with S.
Mar 12, 2026
Please don't go by their shipping…
Please don't go by their shipping information. It took almost 1 month to receive my order (ordered 2/14). The order came from China which means it had to go through customs. It sat their for days, then the tracking information wasn't updated. I'll give a separate review on the products.
Response from StepprsApr 20, 2026
Hi there, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Karen K.
Mar 4, 2026
No show
Final update: Finally arrived 17th April. Must say I am shocked at how thin they are but time will tell. I am still using a much cheaper version from a cheap Chinese site that have been doing an admirable job for the last 5 weeks. Up date: 10th April, received an email indicating a new purchase has been generated, along with a new order number. Delivery 4-6 days depending on location. Fingers crossed Up date: 5th March, had an email saying my query has been sent to the relevant department! Confirmation email of order arrived on 17th February with a delivery of 4-6 days. Next email arrived on 21 February explaining high demand caused a delay. Received an email from courier to contact seller on 1st March from which time I have tried the chat bot and emails of which I’ve had no success. I don’t think this is a scam as a friend recommended me getting them, she has arthritis in her feet like myself and has had great success with them. Thankfully I only ordered one pair but I’m incredibly disappointed. I will up date if I have any success but I’m very doubtful.
Response from StepprsApr 20, 2026
Hi Karen, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Mafalda
Mar 2, 2026
Steppers, scum or just delayed for no particular reason???
I have orderd a pair of insoles on th 13th of February. In the conformation email they wrote Your order is on the way Arriving: 4-6 business days. It should be here on the 23rd of February. it's the second day of March and my order is still China. I don't know the quality of the insoles, perhaps i wont find out, but the service so far is the worst it could be. My hopes for the quality of the insolesvery are very low........ let's see. Steppers is a scum or just delayed for no particular reason???
Response from StepprsApr 20, 2026
Hi Mafalda, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay

StepprsReviews of stepprs.com

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StepprsReviews of stepprs.com

Stepprs reviews

Unexpected delivery time

slow delivery

Glass foot file

I get where they are going, just not quite right

i am waiting till the end of my week…

Please don't go by their shipping…

No show

Steppers, scum or just delayed for no particular reason???

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

Sauna Heater Supply

Stepprs reviews

Unexpected delivery time

slow delivery

Glass foot file

I get where they are going, just not quite right

i am waiting till the end of my week…

Please don't go by their shipping…

No show

Steppers, scum or just delayed for no particular reason???