StepprsReviews of stepprs.com

Response from StepprsSep 22, 2026

Hi Kaitlyn, I'm really sorry you've been dealing with this for so long. I understand how frustrating it must be to wait two months for your order and then another eight weeks for a refund. I've sent you a request for a few more details so I can look into your case and check what's happening with the refund. Could you please provide your email address and order ID (under the Reference Number)? Again, I sincerely apologize for the long wait and the frustration this has caused. Thank you for bringing this to our attention. -Emily

Response from StepprsSep 19, 2026

Hi C Fritz, I'm sorry to hear you were disappointed with the product and had an issue with the postage. I understand how frustrating it must have been to receive an unexpected charge and feel unhappy with your experience. We really want the chance to look into this and see what happened. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can check this for you? Again, I sincerely apologize for the frustration and inconvenience you've experienced. We'd appreciate the opportunity to look into this properly. -Emily

Response from StepprsSep 17, 2026

Hi Nathan, We’re really sorry to hear that your Stepprs never arrived, especially when you were excited to receive them. We understand how disappointing that must be. We’d like to look into what happened with your order and check the delivery details. I’ve sent you a request for your information so we can locate the order and get this looked into properly. We want to make sure you receive the support you deserve and get some clarity on where your order is. -Emily

Response from StepprsSep 13, 2026

Hi Julio, We’re sorry to hear your Stepprs felt comfortable at first but didn’t continue giving you the support you expected. We’d really like the opportunity to understand what happened and see how we can help. I’ve sent you a request for additional information. Please share your email address and order ID under the Reference Number so I can personally look into this for you. Your comfort matters to us, Julio, and we want your Stepprs to provide the lasting support your feet deserve. -Emily

Response from StepprsSep 11, 2026

Hi Walt, I'm sorry you're still waiting for your insoles. I understand you want to know where your order is and when you can expect it to arrive. I'd be happy to look into the status for you. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can check your order? Thank you for your patience, and I hope we can get you a clear update soon. -Emily

Response from StepprsSep 11, 2026

Hi Kayla, We’re really sorry for the confusion and frustration you experienced with your order. We understand how concerning it must have been to see a charge while being told that no order could be found. We’re glad the order was eventually located, but we recognize that it shouldn’t have taken repeated attempts for you to get the information you needed. We take your feedback seriously and will be looking into what caused the issue so we can improve this process. Thank you for bringing this to our attention, Kayla. We’d appreciate the chance to make things right and give you the clear, reliable support you should have received from the start. -Emily

Response from StepprsSep 9, 2026

Hi Lise, I'm really sorry that your insoles haven't arrived. I completely understand how frustrating and disappointing this has been. I've already looked into your order and reached out to you directly via email so we can help get this sorted out. Please check your inbox when you have a chance, and we'll continue assisting you there. Again, I sincerely apologize for the inconvenience this has caused. -Emily

Response from StepprsSep 8, 2026

Hi Tibor, I'm really sorry you've been left waiting without a clear update on your order, especially after reaching out several times. I completely understand how frustrating this has been. We really want the chance to look into this properly and make things right. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can personally check what happened with your order? Again, I sincerely apologize for the lack of communication and the frustration this has caused. We appreciate the opportunity to look into this and help get it sorted out. -Emily