Michael S.
I didnt even open them
I didnt even open them, envelope still sealed i asked to return because i my sister inlaw bought me something different and i purchased a vibit massager my heal pain is almost gone it works incredible. So unopened unused your company only offered 40% and said just give them away? What happened to your policy!? Stepprs offers a 90-day money-back satisfaction guarantee, which allows customers to try the product risk-free Your customers service is bad no return available offering nothing. Your company doesnt put peoples pain and discomfort before your own profit
Response from StepprsOct 11, 2025
Hey Michael, I completely understand your frustration, especially since your insoles are still sealed and unused. I’m really sorry that your experience with our return process didn’t match your expectations or our 90-day satisfaction promise. That’s not how we want anyone to feel after shopping with us. Please email us at [email protected] with the subject line “Trustpilot – Michael”, and we’ll personally review your case to make sure it’s handled fairly. We genuinely care about helping our customers find relief, and I’d like the chance to make this right for you. Thank you for sharing your feedback, we’ll use it to keep improving both our service and our process. – The Stepprs Team