StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hi Peter, Thank you for sharing your experience. I’m really sorry you never received your order, especially after trying to update the address and waiting for redelivery that never happened. That’s incredibly frustrating, and I can completely understand your disappointment at not even getting the chance to try the product. Please email us at [email protected] with your order details and mention “Trustpilot – Peter” so we can prioritise your case and make this right for you, either with a replacement sent to the correct address or a full refund. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Kevin, Thank you for giving Stepprs a try and for sharing your honest feedback. I’m really sorry to hear the insoles didn’t make any difference for your heel pain after wearing them for two weeks, that’s disappointing, especially when you were hoping for some real relief. It sounds like you’ve been dealing with this pain for a while, and I completely understand your frustration when only stretching and massage seem to help. Please reach out to us at [email protected] with your order details and mention “Trustpilot – Kevin” so we can help you with a refund under our 90-day money-back guarantee. We’ll also share your feedback with our product team, as it’s valuable for improving comfort and support. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Shannon, I’m really sorry to hear that the insoles caused you blisters and sore feet, that’s definitely not the experience we want for anyone. Sometimes this can happen if the insoles aren’t trimmed or positioned quite right, especially during the first few wears. If you’re open to it, we’d love to help make things right, whether that’s finding a better fit or arranging a refund. Please email us at [email protected] with the subject line “Trustpilot – Shannon”, and our team will take care of this for you personally. Thanks for giving Stepprs a try, and again, sorry they didn’t work out as hoped. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Regina, I’m really sorry to hear that your most recent order never arrived, I completely understand how frustrating that must be. 😔 We definitely want to get this sorted for you as quickly as possible. Please email us at [email protected] with the subject line “Trustpilot – Regina”, and our team will look into your delivery right away to make sure you either receive your order or get a replacement. Thank you for your patience, and again, I’m really sorry for the inconvenience. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Sarah, I’m really sorry to hear that your order never arrived, that’s absolutely not the experience we want for our customers. We’ll make sure this gets sorted for you right away. Please send us an email at [email protected] with the subject line “Trustpilot – Sarah”, and our team will check on your delivery and make sure you either receive your order or get a replacement as soon as possible. Thank you for letting us know, and again, I’m so sorry for the trouble. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Dan, I’m really sorry to hear about your experience, I completely understand how upsetting it is to feel like you’ve been charged without receiving your order. That’s definitely not how we do things, and I promise we’ll make this right. Please email us at [email protected] with the subject line “Trustpilot – Dan”, and our team will personally look into your delivery and make sure you’re either sent a replacement or refunded in full. We truly care about our customers and want to get this resolved for you as soon as possible. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Mel, I’m really sorry to hear that the insoles ended up hurting your plantar area, that sounds really uncomfortable, especially after spending your hard-earned money on them. That’s not the result we want for anyone using Stepprs. Sometimes discomfort can happen if the insoles aren’t positioned or broken in just right, but we’d love to help make things right for you, whether that’s finding a better fit or arranging a refund. Please email us at [email protected] with the subject line “Trustpilot – Mel”, and our team will take care of this for you personally. Thanks for giving Stepprs a try, and again, I’m sorry they didn’t work out as hoped. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Shari, I’m really sorry to hear that the insoles didn’t give your feet the relief you were hoping for, especially when you were looking for that “walking on a cloud” feeling. We know how disappointing that can be when you’re dealing with sore feet. We’d love to help make this right, whether that means offering a better fit recommendation or arranging a refund. Please send us an email at [email protected] with the subject line “Trustpilot – Shari”, and our team will take care of it personally. Thank you for giving Stepprs a try, and again, I’m sorry they didn’t work out as you expected. – The Stepprs Team