StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hi M, Thank you for your honest feedback. I really appreciate your kind words about the company, though I’m sorry to hear the insoles haven’t helped with your plantar fasciitis pain despite trying them in different shoes. It’s disappointing when something that works well for others doesn’t bring the same relief, especially when you’ve made the effort to give them multiple tries. Please email us at [email protected] with your order details and mention “Trustpilot – M Rans” so we can arrange a refund under our 90-day money-back guarantee. We truly value you giving Stepprs a try and wish the results had been better for you. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Anthony, Thank you for your feedback. I’m really sorry to hear you were disappointed with the arch support and felt the insoles didn’t match what was advertised. That’s definitely not how we want anyone to feel after trying Stepprs, and I completely understand your frustration, especially if you were expecting stronger support for your arches. Please reach out to us at [email protected] with your order details and mention “Trustpilot – Anthony” so we can help you with a refund under our 90-day money-back guarantee. We’ll also review your feedback internally to make sure our product descriptions better reflect what customers can expect. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Debra, Thank you for your feedback. I’m really sorry to hear the insoles felt flimsy and didn’t give you the arch support you were hoping for. That’s not the experience we want for our customers, especially if you were expecting more structure and stability from Stepprs. Please email us at [email protected] with your order details so we can help you with a refund under our 90-day money-back guarantee. We’ll also make sure your feedback is shared with our product team as we keep improving our design and materials. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Reginald, Thank you for sharing your experience. I’m really sorry to hear your order took too long to arrive and that one of the insoles was damaged when you finally received it, that’s completely unacceptable and not the quality or service we aim to provide. Please email us at [email protected] with your order details and mention “Trustpilot – Reginald” so our team can send you a replacement pair right away or process a full refund, whichever you prefer. We’ll make sure this gets sorted quickly. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Hunter, Thank you for taking the time to explain what happened, I can completely understand how frustrating this must be. Having your order go missing not once but twice, and seeing it marked as delivered to the wrong address, is unacceptable. You shouldn’t have to chase down a delivery company or feel anxious about placing another order. Please email us at [email protected] with your order details and mention “Trustpilot – Hunter” so our team can look into this immediately. We’ll make sure you either receive a proper replacement at no extra cost or a full refund, whichever you prefer. You’ve been more than patient, and we truly appreciate you giving us the chance to fix this. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Laura, Thank you for your feedback. I’m really sorry you felt misled by the product video, I can see how the way the insoles were shown could give the wrong impression about how they’re made or packaged. That’s definitely not our intention, and your comment is helpful for us to make sure our advertising is clearer and more accurate moving forward. Please reach out to us at [email protected] with your order details if you’d like a refund under our 90-day money-back guarantee. We truly appreciate you taking the time to point this out so we can improve how we present Stepprs. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Joe, Thank you for taking the time to explain your experience in detail. I’m really sorry that the refund process has been so frustrating, that’s absolutely not how it should feel. I understand how disappointing it must have been to expect a simple “no questions asked” refund, only to be met with partial offers and unclear communication about where to return your insoles. We take your feedback seriously and will be reviewing how our refund policy is communicated and handled so it’s clear, fair, and consistent with what we advertise. Please email us again at [email protected] and mention “Trustpilot – Joe” so a senior member of our team can personally assist you in resolving this, whether that’s providing the correct return address or ensuring your refund is completed properly. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Lynn, Thank you for your feedback. I’m sorry to hear the insoles didn’t feel stable in your boots and gave you the sensation that your feet were moving around, that’s definitely not how they should feel. Stepprs are designed to fit snugly and supportively, but depending on the shoe shape or fit, they can sometimes sit a little loose. Please email us at [email protected] with your order details and mention “Trustpilot – Lynn” so we can help you with a refund or exchange under our 90-day money-back guarantee. We’ll also make sure to pass your feedback to our product team to look into improving fit stability for boots. – The Stepprs Team