StepprsReviews of stepprs.com

Response from StepprsOct 20, 2025

Hi Mihai, Thank you for reaching out and sharing the details. I’m really sorry to hear your order still hasn’t arrived even though the tracking says it was delivered, that’s understandably frustrating, especially after waiting since late September. Please email us at [email protected] with your order details and mention “Trustpilot – Mihai” so our team can investigate this right away with the courier. If the parcel can’t be located, we’ll make sure you receive a full refund promptly. We appreciate your patience, and we’ll do everything we can to make this right. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Steve, I’m really sorry to hear you never received your order, that’s definitely not the experience we want for any of our customers. I completely understand how frustrating it is to pay for something and not have it arrive. Please email us at [email protected] with your order details and mention “Trustpilot – Steve” so our team can investigate the delivery right away and ensure you either receive a replacement or get a full refund. We’ll make this right for you as quickly as possible. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Pamela, Thank you for your feedback. I’m sorry to hear that your Stepprs insoles felt too thick to fit into your shoes, that’s definitely not the experience we want you to have. The insoles are designed to add cushioning and acupressure support, but we understand they can feel bulky in certain shoe styles. Please reach out to us at [email protected] with your order details so we can help you with a return or exchange under our 90-day money-back guarantee. We’d love the chance to make this right for you. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi there, I’m really sorry to hear about your experience, waiting over a week with no response after paying for your order is unacceptable, and I completely understand why you’d feel ignored and worried this might be a scam. Please rest assured Stepprs is a legitimate company, but clearly, we’ve fallen short in communication and service here. Please email us at [email protected] with your order details and mention “Trustpilot – Welshandgifted” so our team can prioritise your case and make sure this is resolved immediately, whether that means shipping your order or issuing a refund. We truly appreciate you bringing this to our attention and want to make things right. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Sechrest, Thanks for your feedback. I’m really sorry to hear that your Stepprs made your feet sore and caused an unpleasant smell, that’s definitely not the experience we want for our customers. The acupressure nodes are designed to stimulate circulation and relieve foot pain, but we understand that for some people they can feel uncomfortable or affect breathability, especially during longer wear. Please reach out to us at [email protected] with your order details so we can help you with a return or refund under our 90-day money-back guarantee. We want to make sure you’re looked after properly. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Richard, Thank you for sharing your experience. I’m really sorry to hear that your second pair, which you ordered at a discounted rate, didn’t go smoothly and that you were left without a clear update after leaving a message. That’s not the experience we want anyone to have, and I completely understand why it’s put you off buying again. Please email us at [email protected] with your order details and mention “Trustpilot – Richard” so we can look into what went wrong and make it right for you, whether that means resending the missing pair or issuing a refund. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Jeffrey, Thanks for your feedback. I’m really sorry to hear the insoles didn’t give you enough padding and that your feet still hurt after a long day, especially since you were hoping these would be the most supportive pair you’ve had. Everyone’s comfort needs are different, and it sounds like these didn’t provide the cushioning level that works best for you. Please reach out to us at [email protected] with your order details so we can help you with a return or refund under our 90-day money-back guarantee. We want to make sure you’re not left disappointed. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Terry, Thanks for your feedback. I’m sorry to hear your Stepprs weren’t comfortable, that’s not the experience we want for anyone who tries them. Everyone’s feet are different, and sometimes the acupressure design can feel a bit unusual or firm at first, though we completely understand if they just didn’t feel right for you. Please reach out to us at [email protected] with your order details so we can help you with a return or refund under our 90-day money-back guarantee. – The Stepprs Team