StepprsReviews of stepprs.com

Response from StepprsOct 21, 2025

Hoi Young-PatronTM, Bedankt voor je bericht. Het spijt ons echt dat je bestelling pas na 16 dagen is aangekomen in plaats van de beloofde 4–6 dagen, en dat je geen update hebt ontvangen over de vertraging. Dat is niet de ervaring die we onze klanten willen geven, en we begrijpen volledig dat dit teleurstellend was. We gaan onze verzendcommunicatie verbeteren zodat vertragingen in de toekomst duidelijk worden doorgegeven. Stuur ons alsjeblieft een e-mail op [email protected] met je bestelgegevens, zodat we dit kunnen nakijken of, als je dat liever wilt, een terugbetaling kunnen regelen. – Het Stepprs Team

Response from StepprsOct 21, 2025

Hi Sara, Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating your refund process has been, especially when you hadn’t even used the insoles and just wanted to return them under our 90-day guarantee. The experience you describe doesn’t sound “hassle-free” at all, and I completely understand why you’re upset. We do sometimes offer partial refunds to save customers return shipping costs, but you’re absolutely right, that should never feel like the only option. Please email us again at [email protected] with your order details and mention “Trustpilot – Sara,” and I’ll make sure our team personally reviews your case and arranges a full refund for you. We really appreciate your patience and honest feedback, it helps us improve how we handle refunds going forward. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Mitch, Thanks for taking the time to share your feedback. I’m really sorry for the frustration you’ve had with shipping, especially after being told your order would arrive in 4–6 days and then finding out it was being sent from overseas. You’re absolutely right that we should be clearer about where orders are shipped from and set more accurate delivery expectations. I also understand how the advertising language can come across as misleading, and that’s something we’re actively reviewing to make sure it better reflects real stock levels and timelines. Please email us at [email protected] with your order details and mention “Trustpilot – Mitch” so our team can look into your shipment right away and ensure you either receive your order or get a refund if you prefer. – The Stepprs Team