StepprsReviews of stepprs.com

Response from StepprsSep 28, 2026

Hi Logan, I'm really sorry you've been waiting two months for your order and haven't been able to get the help you need. I understand how frustrating it must be to keep trying to reach someone and still not have your order. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the long wait and the frustration this has caused. We appreciate you bringing this to our attention and will take your experience into consideration as we work to improve our service. -Emily

Response from StepprsSep 28, 2026

Hi Douglas, I'm sorry to hear the insoles started tearing after only a couple of weeks. That's certainly frustrating, especially when you expect them to hold up much longer. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience. We'll take your feedback into consideration as we continue working to improve our products. -Emily

Response from StepprsSep 28, 2026

Hi Robert, I'm really sorry you've had to keep following up about the size exchange and haven't received a clear answer. I can understand how frustrating it must be to be told different things and then wait days without a response. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into your case? Again, I sincerely apologize for the delays and lack of communication. We'll take your experience into consideration as we continue working to improve our customer service. -Emily

Response from StepprsSep 28, 2026

Hi Kelly, I'm really sorry to hear the insoles have already flattened, especially around the heel where you needed the most support. I also apologize that you haven't been able to get a response after reaching out. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience and the lack of response. We'll take your feedback into consideration as we continue working to improve our products and customer service. -Emily

Response from StepprsSep 25, 2026

Hi Efrain, I'm sorry the insoles were too small and you weren't able to use them. I understand how frustrating that must be. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the inconvenience. We'll take your feedback into consideration as we continue working to improve our products. -Emily

Response from StepprsSep 23, 2026

Hi Alex, I'm really sorry you only received one pair and that you had to wait over a month and a half for your order to arrive. I understand how frustrating that must be, especially when you were expecting two pairs. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the delay and the missing pair. Thank you for bringing this to our attention. We appreciate your feedback and will use it to help improve our service and product experience. -Emily

Response from StepprsSep 23, 2026

Hi Christine, I'm sorry you've had trouble using the 15% discount from your order card. I understand how frustrating it is to have a promotion included with your purchase and then not be able to use it when you need it. I've sent you a request for a few more details so I can look into this for you. Could you please provide your email address and order ID (under the Reference Number)? Again, I apologize for the trouble, and thank you for bringing this to our attention. We appreciate your feedback and will use it to help improve the customer experience. -Emily

Response from StepprsSep 22, 2026

Hi Patsy, I'm really sorry you're still waiting for your order. I understand how frustrating it is to keep hearing that it's “out for delivery” without actually receiving it, especially after you've already reached out for help. Thank you for bringing this to our attention. We'll take your experience into consideration as we continue working to improve our service and customer experience. Again, I sincerely apologize for the long wait and the frustration this has caused. -Emily