StepprsReviews of stepprs.com

Horrible customer service no response when emailed 3 times about returning cheap insoles. Straight out the bag they smell of chemicals bad. They are not comfortable and cheaply made.

Absolutely abysmal service. Now 2 weeks and no order received. No reply to emails. Avoid. Having to contact credit card for money back.

Scammers, ordered on 11/15 and still didn't get the order nor updates from them. Also they still didn't reply to any of my emails asking for an update

Not a good company. No updates about the parcel and unable to track. And no response for emails. 👎👎👎👎👎👎👎

Ordered nearly 3 weeks ago. Haven’t arrived. Takes ages to reply to emails. Won’t give a refund. Thieves

Weeks have gone bye si nce ordering. No shipping info. Nothing ! I have emailed and get an automated "PUT OFF " Statement! Not worth the headaches!

If the insoles you ordered fits, then that’s great. However, if it doesn’t and you’re looking to return them for a refund then best of luck with that. I ordered a pair of Stepprs insoles through Amazon; my shoe size is 6, but they only have 6-7 (39-40) because they don’t do direct sizes. The insoles were too big to say the least. I went on Amazon to request a return and refund; unfortunately, my request was forwarded onto Stepprs to deal with directly. Two weeks and two request/refund later still no reply. I doubt very much they’ll be in touch now that they have their money. I can’t comment on the quality of the product as I’ve not tried them, but I can honestly say that their customer service is nonexistent. One star rating is far too generous from my point of view.

I paid nearly 90 for my order on November 18, 2025 and still haven’t received my order or a response back from my many emails. I WANT MY MONEY BACK!! I’m going to get ahold of the news if I don’t get a response back. This is insane.