StepprsReviews of stepprs.com

Response from StepprsJul 14, 2026

Hi George, Thank you for taking the time to share your feedback. We're very sorry to hear about the delivery issue and understand how frustrating it must have been to have your order delivered to the wrong building. We'd really like the opportunity to look into what happened and see how we can help. Could you please reply with your email address and your order ID (listed under the Reference Number)? This will allow our team to investigate the delivery issue further. Thank you again for bringing this to our attention. We appreciate your patience and look forward to resolving this for you. -Emily

Response from StepprsJun 30, 2026

Hi Amanda, We're sorry to hear about your experience and appreciate you taking the time to share your feedback with us. We understand your concerns, and while this isn't the experience we want our customers to have, we truly value your feedback. For the best fit and support, we recommend removing your shoes' original insoles before inserting ours and wearing them consistently to allow your feet to adapt to the added support. Your comments will be shared with our team as we continue to review and improve both our products and the overall customer experience. Please provide your order ID and the email address used for your purchase so we can investigate this further and assist you as quickly as possible. -Emily

Response from StepprsJun 29, 2026

Hi Sarah, Thank you for sharing your feedback. We really appreciate it. We are sorry to hear this. We suggest wearing the insoles every day for the best results, as they work best with consistent use. Also, make sure to remove your original shoe insole before putting them in. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily

Response from StepprsJun 22, 2026

Hello Eric, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily

Response from StepprsMay 29, 2026

Hi Paolo, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily

Response from StepprsMay 28, 2026

Hi Philip, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily