StepprsReviews of stepprs.com

Response from StepprsOct 7, 2026

Hi Ellen, I’m sorry to hear that our insoles weren’t comfortable for you and that you felt they were a waste of money. I understand how frustrating it is to spend money on something that doesn’t work for you. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can check on this for you. I apologize again that the insoles didn’t meet your expectations. We appreciate you sharing your experience, and your feedback will be taken into account as we continue working to improve our products and customer experience. -Emily

Response from StepprsOct 6, 2026

Hi Alissa, I’m really sorry that you still haven’t received your order from September 2 and that you were given no further update after being told the issue had been escalated. I understand how frustrating it is to be left waiting, especially after already requesting a refund and having to contact your credit card company. I’ve sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the delay and the lack of follow-up. Thank you for bringing this to our attention. We’ll take your experience into consideration as we continue working to improve our service and communication. -Emily

Response from StepprsOct 5, 2026

Hi Amanda, I’m really sorry that you’ve been waiting this long for your order, especially since you placed it back on August 14 and have already reached out about a refund. I completely understand how frustrating this must be after nearly two months of waiting and seeing the tracking move around without your order arriving. I’ve sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the delay and the frustration this has caused. Thank you for sharing your experience with us. We’ll take your feedback into consideration as we continue working to improve our service. -Emily

Response from StepprsOct 5, 2026

Hi Michael, I’m really sorry your order took over six weeks to arrive and that the tracking information wasn’t helpful along the way. I understand how disappointing that must have been, especially when you were expecting a much smoother experience. I’ve sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the delay and the lack of useful tracking updates. Thank you for sharing your experience with us. We’ll take your feedback into consideration as we continue working to improve our service. -Emily

Response from StepprsSep 30, 2026

Hi Dylan, I'm sorry to hear you weren't happy with your experience with our customer service. We'd like to understand what happened and see how we can improve. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the frustration. We appreciate you taking the time to share your feedback. -Emily

Response from StepprsSep 30, 2026

Hi Jennifer, I'm really sorry to hear you never received your order. I understand how frustrating that must be. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience. Thank you for bringing this to our attention. -Emily

Response from StepprsSep 30, 2026

Hi Julie, I'm really sorry to hear the insoles didn't work for you and that you've had trouble getting a response regarding your refund. I understand how frustrating that must be, especially when you were hoping they would help with your discomfort. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into your refund request? Again, I sincerely apologize for the frustration and inconvenience you've experienced. We appreciate you bringing this to our attention and will take your experience into consideration as we continue improving our service. -Emily

Response from StepprsSep 29, 2026

Hi Jacqui, I'm sorry to hear the insoles didn't work well with your figure skates. I can understand why the thickness and movement would be a problem, especially when you're spending several hours on the ice. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Thank you for taking the time to explain what happened. We really appreciate the feedback and will take your experience into consideration as we continue improving our products. -Emily