StepprsReviews of stepprs.com

Not worth the hype. I got them cause I'm on my feet at work for 12 hours a day. Might as well go bare foot.

Quality is not good and the customer service does not respond to any email.

I placed an order the day after Thanksgiving thinking it would be great Christmas gifts for my sons. Unfortunately I never got my order. I received an email that my package was delivered on 12/24/25. Checked my mailbox to find nothing. I sent the tracking info to my post office and they couldn’t use the tracking number that was given to me by Stepprs & there was no log of any parcel being delivered to my address on 12/24/25. I reached out to customer service, I received an email from them asking me to double check my mailbox and to see if my neighbors or family may have grab the package. A couple of emails from Evelyn with the same verbiage. After an all CAP email from me, I received a reply that my request was being forwarded to another care team. It’s been 2 weeks. I just sent another email, crossing fingers!!

A yodel tracking number was given. On the day of delivery the parcel was not delivered but was returned to sender "something wrong with the address, contact sender". Odd because it was being delivered into a parcel pickup point, but ok. This is when Stepprs showed who they really are. I contacted Stepprs. They said my parcel was delivered and blatantly gave me a completely different tracking number. This one conveniently has zero detail on what was delivered where. My Yodel tracking has clear details of what happened, when, where and at what time. I've emailed back and forth a few times. Originally asking for the parcel to be resent, but when they gave me dodgy fake tracking numbers and kept insisting that it was delivered I moved to requesting simply a refund. I advised that I would contact my bank and gave them a reasonable time frame to answer and make amends before I did that. From Jan 3rd to 18th I heard nothing. Raised a dispute with my credit card company. Stepprs immediately, and I mean within a couple of hours, emailed me. They still refuse to admit the yodel tracking is correct and are still saying it's delivered. They have ignored my repeated request for a refund and are now saying they'll resend, even though they still say the original parcel was delivered. I have replied and once again told them I'm now only interested in a refund and that it's fully in the hands of my bank now. Then I got an email from my credit card company saying Stepprs had asked them to stop the process and they would refund in the next 20 days. I'm certain they won't. Or they would have already done so. It's just another scam Chinese drop shipping company. Some people will get something ok. Some people will get something inferior. Others, like me, will get nothing at all.

Absolute waste of money! Over rated by Stepprs (of course), much thinner than I had expected with very little support. I have recently purchased insoles from Bunnings that we're twice as thick for comfort and ½ the price. Dont bother with this Stepprs stuff, definitely not worth it

I had a very disappointing experience with Steppers. I placed my order on 8 January 2026 and my payment was successfully deducted, but I did not receive any order confirmation or tracking details for almost a week. After I followed up by email, they finally shared the tracking number. However, my order still has not been delivered. This level of delay and lack of communication is unacceptable. I expected much better service, especially after making the payment in advance. Overall, it has been a very frustrating experience, and I would not recommend this service unless they improve their support and delivery process.

Its been over 2 months have not received my order, refund or a replacement. Customer service consists of the same emails every four days. Check with the post office. Luckily for me I get emails from my post office and they NEVER received this shipment.. This company is a joke. I DO NOT RECOMMEND. THEY WILL STEAL YOUR MONEY AND NOT SHIP YOUR PRODUCTS. I WILL BE CONTACTING THE BBB.$ 70.00 for a product I never received.

Horrible service - two months and never received my order. First order said it was shipped to another state and second order waited over two weeks and nothing. Had to file a dispute for change. This item just be coming from China.