StepprsReviews of stepprs.com

Response from StepprsOct 6, 2026

Hi Nick, Thank you for the honest review! We’re really glad to hear our insoles feel great in your work boots and are making a difference for you. I’m sorry, though, that the delivery took 20 days instead of the expected 5–8 business days. I understand how disappointing that is, especially when you were expecting your order much sooner. We appreciate you pointing this out and sharing both sides of your experience. We’ll take your feedback into consideration as we continue working to improve our service. -Emily

Response from StepprsOct 6, 2026

Hi Dustin, Thank you for sharing your experience! We’re really glad to hear you noticed an immediate improvement in comfort and cushioning, especially after switching to our insoles in your new boots. We also appreciate your honest feedback about the pair in your older boots collapsing sooner than expected. It’s great to hear that you’ve had a much better experience starting with our insoles in your new boots. Thanks again for taking the time to share both the positives and what could be improved. Your feedback is really helpful as we continue working on our products. -Emily

Response from StepprsOct 2, 2026

Hi Debbie, Thank you for sharing the details! We’re glad we could help sort out the extra order and make the solution simple for you, especially since the package had already shipped by the time you reached out. We’re also happy to hear the refund has already been confirmed through PayPal. We understand your concern about how the offer was shown on the website, and we appreciate you pointing that out. Your feedback is helpful as we work to make the ordering process clearer. Thanks again for your patience, Debbie, and for giving Stepprs a try. Once your order arrives, we hope our insoles give your feet the comfort and support you’re looking for! -Emily

Response from StepprsSep 30, 2026

Hi Betty, I'm sorry to hear you're still waiting for your money back. I understand how frustrating that can be, especially when you've only just started getting in touch with the team about your order. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the inconvenience, Betty. We'll take your experience into consideration as we continue working to improve our service. -Emily

Response from StepprsSep 30, 2026

Hi St.Lest, Thanks for the 5-star review! We’re glad you had a quick response and that we could help without keeping you waiting. We appreciate you taking a moment to share this. Thanks for choosing Stepprs, and we’re happy to give you the service and support you deserve. -Emily

Response from StepprsSep 29, 2026

Hi John, Thanks for sharing your feedback! We’re glad you’re happy with the product, although we’re sorry the delivery took longer than it should have. We know waiting for an order can be frustrating, so we appreciate your patience. We’ll take your feedback on the delivery time seriously. Thanks for choosing Stepprs, John! We’re glad you’re enjoying the insoles and the comfort they give your feet. -Emily

Response from StepprsSep 24, 2026

Hi Grant, Thanks for sharing your experience! We’re glad we could help when your package went missing and get things sorted out for you. We know how frustrating it is when an order doesn’t arrive as expected, so we’re happy our customer service could make things easier. We appreciate your feedback, Grant. Thank you for choosing Stepprs and trusting us to help when you needed it! -Emily

Response from StepprsSep 23, 2026

Hi Sandra, Thank you for sharing your experience! We’re glad you liked the massage slides, though we’re sorry they didn’t work well with your left foot. We’re happy we could make the refund easy for you, and we love that you found a great way to pass them along through your church garage sale. We appreciate you giving Stepprs a try, Sandra, and we’re glad we could still make the experience a positive one. Thanks again for the 4 stars! -Emily