StepprsReviews of stepprs.com

Response from StepprsSep 13, 2026

Hi C Dowgill, We’re sorry to hear that your Stepprs haven’t been comfortable for you and have been moving around in different pairs of shoes. We understand how disappointing this is, especially after trying them with several types of footwear. We appreciate you sharing your experience, and we’d like the opportunity to look into this further. We have your contact information, so we’ll be reaching out to you directly via email to discuss your experience and see how we can help. Your comfort matters to us, and we want to make sure you receive the care and support you deserve from Stepprs. -Emily

Response from StepprsSep 11, 2026

Hi John, We’re very sorry for the delay and for leaving you without the updates you needed. We understand how frustrating this must be, especially after your previous positive experience with us. Please be assured that I’ll personally look into your order and coordinate with our team to get you an update. We’ll make sure you’re contacted directly and kept informed about your order. Thank you for your patience, John. We’ll do our best to get this sorted and give you the support you deserve. -Emily

Response from StepprsSep 10, 2026

Hi Jordy, I'm really sorry to hear the insoles didn't give you the comfort and support you were expecting, especially since they were a birthday gift. I'm also sorry to hear they started wearing down after only a few months. We'd like to take a closer look at this and see how we can help. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Thank you for sharing your experience with us. We appreciate the feedback and the opportunity to see how we can make this right. -Emily

Response from StepprsSep 1, 2026

Hi Asad, We're truly sorry to hear that your Stepprs didn't meet your expectations. We completely understand how disappointing this must have been. Your feedback really matters to us, and we'd love the opportunity to learn more about your experience and understand what went wrong. I'll be reaching out to you shortly via email so we can discuss this further and work on making things right. Thank you for sharing your honest feedback and for giving us the chance to improve. -Emily

Response from StepprsSep 1, 2026

Hi Qasim, I'm sorry to hear your order took so long to arrive and that you were disappointed with the support you received. I also understand how frustrating it must be when the insoles haven't provided the comfort you were expecting, especially when you're on your feet for long hours. I'd like to take a closer look at this and see how we can help. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check this for you? Thank you for taking the time to share your experience. I appreciate the opportunity to look into this and help get things sorted. -Emily

Response from StepprsAug 26, 2026

Hi Brett, We're sorry to hear about your experience, and we understand how disappointing this must be. We'd like to look into this for you. I've sent you a request for some additional information. Please reply with your email address and your order ID (found under the Reference Number) so I can personally review your order and check what happened with the Buy One, Get One Free offer. Thank you for bringing this to our attention. I look forward to helping you get this sorted. -Emily

Response from StepprsJul 21, 2026

Hi Raphaël, We're sorry to hear that your Stepprs didn't match your expectations. We'd really appreciate the opportunity to learn more about your experience and see how we can help. Could you please reply with your email address and your order ID (listed under the Reference Number)? Once we have those details, we'll be happy to look into this for you and work toward a resolution. Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJul 15, 2026

Hi Tim, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Stepprs hasn't been as comfortable as you expected. For the best experience, we recommend removing your existing insoles before using your Stepprs. We'd also love to learn more about your experience and see how we can help. I've sent you a request for some additional information. Could you please provide your email address and your order ID (listed under the Reference Number)? This will allow our team to look into your experience and assist you further. Thank you again for your feedback. We appreciate the opportunity to make things right. -Emily