StepprsReviews of stepprs.com

Response from StepprsOct 18, 2026

Hi Sean, I’m sorry our insoles fell short of your expectations. We understand how disappointing it is to spend money on something you hoped would help with plantar fasciitis, only to find that the support and quality weren’t what you expected. We’d appreciate the chance to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your concerns. Thank you for being honest with us, Sean. We’re sorry we let you down, and we appreciate you bringing this to our attention. -Emily

Response from StepprsOct 18, 2026

Hi Amanda, I’m sorry our insoles felt too thin and didn’t provide the arch support you needed. We understand that proper support is important, especially when you’re looking for more comfort throughout the day, and it’s disappointing when a product doesn’t meet those expectations. We’d like to learn more about your experience and see how we can assist. Could you please share the email address used for your order and your order ID (under the Reference Number)? Thank you for your honest feedback, Amanda. We appreciate you giving our insoles a try and letting us know where they fell short. -Emily

Response from StepprsOct 15, 2026

Hi Amanda, We’re sorry to hear that our insoles haven’t given you the relief or support you were looking for. We understand how disappointing it is to spend money on something you expected to make your time on your feet more comfortable. We’d appreciate the chance to look into this and help with your concerns. Could you please share your order number and the email address you used to place your order so we can check what options are available? We’re sorry Stepprs didn’t meet your expectations, Amanda. Your feedback matters to us, and we’d like to help make this right. -Emily

Response from StepprsOct 12, 2026

Hi Ben, I’m sorry that your order never arrived and that you haven’t received the refund you were expecting. I understand why you’re upset, especially after paying for a product and being left without either the order or your money back. Could you please provide your email address and order ID (under the Reference Number) so I can look into what happened? I apologize for the frustration this has caused and for the poor experience you’ve had with us. We take feedback like yours seriously and will use it to identify where our delivery and refund process needs to improve. -Emily

Response from StepprsOct 12, 2026

Hi Crisa, I’m sorry to hear that your feet felt worse with our insoles than with your original ones. You were hoping for better comfort, so I can understand how disappointing it must be when the experience turns out the opposite. Could you please share your email address and order ID (under the Reference Number) so I can look into your experience? We apologize that our insoles didn’t work out for you. Your feedback matters to us, and we’ll keep it in mind as we continue working to improve our products. -Emily

Response from StepprsOct 12, 2026

Hi Landon, I’m sorry you’ve been waiting weeks for a return form and haven’t received the assistance you needed. I can also understand your frustration with receiving insoles that are too small and feeling stuck with a purchase you can’t use. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened with your return request? We apologize for the delay and the trouble this has caused. You should be able to get clear guidance when you reach out for help, and we appreciate you bringing this experience to our attention. -Emily

Response from StepprsOct 8, 2026

Hi Jonathan, I’m really sorry that your order hasn’t arrived even though the tracking shows it as delivered. I also apologize for the repeated promises of a response without any actual follow-up. I understand how frustrating it must be to keep reaching out and not get the help you need. One of our team members will contact you shortly via email to assist you with this issue. Again, I’m sorry for the inconvenience and poor communication. Thank you for bringing this to our attention. We’ll take your feedback seriously as we work to improve our customer service. -Emily

Response from StepprsOct 7, 2026

Hi Joshua, I’m sorry you’ve had such a frustrating experience with your order. Waiting this long for five pairs, seeing the tracking move around without any clear progress, and then not hearing back after requesting a refund is understandably disappointing. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can check on this for you. I apologize again for the delay and the lack of follow-up. We appreciate you taking the time to share what happened, and your feedback will be taken into account as we work to improve the overall customer experience. -Emily