Yvonne
Lengthy wait...
Purchased on 6th of December, still no parcel, I've raised a duspute through Paypal and Stepprs have not responded to them either. I can only suggest they are scammers. I purchased them for my daughter who is in significant pain. Will do what other reviewers on this thread suggest and purchase from Amazon however will continue to pursue them to get my money back. A disappointing purchase as well as a waste of my time. If they rectify it I will edit my review. Update: received the insoles today. Cant comment on quality or comfort but they have arrived and appear to be good quality. I have edited the stars but the remaining issue is the poor communication.
Response from StepprsJan 6, 2025
Dear Yvonne, Thank you for your updated review and for bringing the order delay to our attention. We sincerely apologize for the significant delay in receiving your order and for the frustration caused by the extended delivery time and the lack of communication. We understand your disappointment, especially as the order was intended for your daughter who is experiencing foot pain. We are glad to hear that you have now received the insoles and that you are finding them to be of good quality. Regarding the delay and communication issues, we understand your frustration. We are actively working to improve our shipping processes and communication channels to ensure faster and more reliable delivery times and provide timely updates to our customers. We value your feedback and will use it to improve our operations and ensure that similar delays and communication issues do not occur in the future. We want to take a moment to address the safety and quality of Stepprs insoles. To ensure you receive genuine Stepprs products that meet our strict quality and safety standards, we highly recommend purchasing directly from our official website at www.stepprs.com. We cannot guarantee the safety or quality of Stepprs insoles purchased from unauthorized retailers, including Amazon or other third-party marketplaces. We appreciate your understanding and patience. Sincerely, The Stepprs Team