Jacqui S.
Do not use this company!
I ordered the product early February in UK and they have still not arrived. I have contacted stepprs by email three times and in one email it said they are with Yodel and in the email I received today, it said they are in China at Xinzheng International airport released from customs. I have asked twice for a refund and my request is being ignored. Stepprs are a con and need to be stopped from trading.
Response from StepprsApr 20, 2026
Hi Jacqui, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay



