StepprsReviews of stepprs.com

Response from StepprsSep 10, 2025

Hi Aaron, Thanks for sharing your experience. We’re really glad our team was able to quickly resolve the address issue and get a replacement sent to you without any hassle. It’s great to know you were impressed with the service — we always aim to make things as smooth as possible for our customers. If you ever need anything else, please don’t hesitate to reach out to us at [email protected]. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi Chris, Thanks for your feedback. We’re glad to hear your Stepprs feel comfortable and that you can notice the difference, though we’re sorry the delivery felt slow and that the comfort didn’t quite live up to the hype. It means a lot that, even with that, you’d be happy to order more, that tells us we’re on the right track but still have room to improve. If you ever need anything or run into issues with a future order, just reach out to us at [email protected] and we’ll be happy to help. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi Matthew, Thanks so much for your feedback — we’re really glad to hear the insoles are helping reduce your foot pain, even on tough terrain! We appreciate your suggestion on thickness — we’re always working on ways to improve the design, and feedback like yours plays a big role in that. Thanks again for the recommendation and support! – The Stepprs Team

Response from StepprsAug 12, 2025

Hi Sevie, Thanks so much for the detailed feedback — we really appreciate you sharing your experience! We’re sorry about the sizing mix-up and truly grateful you brought the chart issue to our attention. We’ve now flagged it internally to ensure better accuracy for future orders. Glad to hear Evelyn was able to assist quickly and offer a replacement — and even more thrilled to know you're enjoying the insoles now that they fit right. Thank you again for your patience, and we look forward to serving you again soon! – The Stepprs Team

Response from StepprsJan 16, 2025

Dear James, We sincerely apologize for the significant delay in receiving your order and for the lack of communication regarding its status. We understand your frustration and want to assure you that we are taking immediate steps to resolve this issue. We understand your concern regarding the order delay and the lack of timely updates. We sincerely apologize for the frustration this has caused. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our support representatives are available to assist you with your order, investigate the delay, and provide you with an estimated delivery date or arrange for a full refund as soon as possible. We value your feedback and understand the importance of timely order fulfillment and effective communication. We are committed to improving our order processing and customer service processes to prevent similar situations in the future. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team

Response from StepprsJan 6, 2025

Dear Adam, We sincerely apologize for the delay in receiving your order and for the frustration caused by the extended delivery time. We understand your disappointment, especially given the holiday season. We appreciate you taking the time to share your feedback. We understand that the delivery time was longer than expected, and we are actively working to improve our shipping processes to ensure faster and more reliable delivery in the future. Regarding your experience with the Stepprs insoles, we're glad to hear that you're finding them comfortable and beneficial for your plantar fasciitis. We strive to provide high-quality products that improve our customers' comfort and well-being. We understand that the delivery time may have impacted your overall experience. We value your feedback and will use it to improve our operations and ensure that similar delays do not occur in the future. For any further assistance or inquiries, please contact our dedicated customer support team at [email protected]. We strive to respond to all emails within 48 hours. Sincerely, The Stepprs Team