StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

Showing 768 reviews with 1 star · Clear filters

scott K.
Mar 7, 2026
I’d give negative stars if that were an…
I’d give negative stars if that were an option. I ordered these months ago and never received them. Now we are on day 10 of a 4-6 day delivery for the “replacements”!! To say I’m frustrated is an understatement. I’m willing to bet I’ll never see these and pretty much have been took for my $50. Screw this company!!
Response from StepprsApr 20, 2026
Hi Scott, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Scott
Mar 7, 2026
Avoid at all costs!
Ordered, my insoles 2 weeks ago, and after countless attempts of contacting them, im just flooded with further advertisment emails. If you want my opinion, use another brand, two weeks down the line, and my item is still in China. Awful.
Response from StepprsApr 20, 2026
Hi Scott, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Leanne R.
Mar 6, 2026
Not sure what the HYPE is
We bought 2 pairs of these my husband lasted about 3 weeks and they made his knees hurt, I lasted about 5 hrs and my feet were so sore I had to take them out. Both pairs are now in the bin
Response from StepprsApr 20, 2026
Hi Leanne, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Mariette W.
Mar 6, 2026
Refund guarantee? Nah FINALLY GOT IT
Did not get any relief from the insoles. Emailed steppers … silence. Left it a couple of weeks & emailed again. In the meantime I’m receiving several emails a week & no response. I was finally contacted by Evelyn who offered me 40% of the original cost ($87.89) which I declined. It’s not what they guarantee they’ll do “full refund no questions asked” so I’ve been answering many of their marketing emails with “EVELYN WHERE IS MY REFUND?” still no response. Ordered & paid 2 January 2026 & finallly received 26 January 2026. FINALLY got a response from “Evelyn Customer Support” & a notification that a FULL REFUND had been processed. It’s now arrived in my bank account. This purchase will go down in my memories as one of the WORST purchases ever! I believe that “Evelyn” is just a generic name & that ALL responses are computer generated therefore making any appeal is superfluous. NEVER going to recommend this company.
Response from StepprsApr 20, 2026
Hi Mariette, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Martha W.
Mar 5, 2026
I ordered this product January 13th…
I ordered this product January 13th they said they delivered it they did not I have not received this product it is now March 5th they did charge my credit card and will not refund what is the problem with this
Response from StepprsApr 20, 2026
Hi Martha, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Michael
Mar 4, 2026
!!BUYERS BEWARE!!
Extremely disappointed with my experience with Steppers. I purchased insoles that were advertised as returnable if they didn’t fit. They arrived and were a terrible fit, so I contacted the company to arrange a return. Four emails later, I’ve had absolutely no response.Their customer service is non‑existent, and the return policy appears to be meaningless. At this point, it feels like they take your money and disappear. I’ll be contacting my bank and warning others about my experience. Very poor and unprofessional.
Response from StepprsApr 20, 2026
Hi Michael, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
c M.
Mar 3, 2026
No delivery of insoles
No delivery of insoles, no response to contact. Had to get paypal to sort a refund.
Response from StepprsApr 20, 2026
Hi C Michelle, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay
Mr Edward B.
Mar 3, 2026
Disappointed customer
I purchased a pair of Steppers on the 15th February 2026. I am still waiting for delivery . I have tried to contact the sellers to find out where they are numerous times either via email or Facebook and never get a reply. I have contacted my credit card company who have now taken it up themselves. All the promises they make are untrue. .
Response from StepprsApr 20, 2026
Hi Edward, We’re sorry to hear this and appreciate you taking the time to share your feedback. We’ll be reviewing this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for your feedback. — Jhay

StepprsReviews of stepprs.com

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StepprsReviews of stepprs.com

Stepprs reviews

I’d give negative stars if that were an…

Avoid at all costs!

Not sure what the HYPE is

Refund guarantee? Nah FINALLY GOT IT

I ordered this product January 13th…

!!BUYERS BEWARE!!

No delivery of insoles

Disappointed customer

About Stepprs

About these reviews

More in Wellness & Spa

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Stepprs reviews

I’d give negative stars if that were an…

Avoid at all costs!

Not sure what the HYPE is

Refund guarantee? Nah FINALLY GOT IT

I ordered this product January 13th…

!!BUYERS BEWARE!!

No delivery of insoles

Disappointed customer