StepprsReviews of stepprs.com

Response from StepprsJun 22, 2025

Hi Melissa, Thank you for your honest and detailed review! We’re really sorry about the long shipping time — we know how frustrating that can be. But we’re thrilled to hear the insoles were a pleasant surprise and are helping with your sciatica! If you ever need a second pair or anything else, we’re here for you. The Stepprs Team

Response from StepprsJun 22, 2025

Hi Michelle, We’re so happy to hear that your feet aren’t getting tired as quickly — that’s exactly what Stepprs are designed to help with! Thanks for sharing your experience and for choosing us. The Stepprs Team

Response from StepprsJun 6, 2025

Hi Craig, Thanks so much for your feedback—we’re glad to hear you’re enjoying the comfort of your Stepprs! We appreciate you pointing out the sliding issue. Sometimes that can happen depending on the shoe type or sock material. A quick fix that works for some customers is pairing the insoles with non-slip socks or slightly tightening the laces to reduce movement. We’re always working to improve, so your insight is incredibly helpful. Thanks again for your support! – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Richard, Thanks so much for your review. We're really glad to hear that the insoles have helped with your tendonitis - that’s exactly why we created Stepprs. We appreciate your patience with the shipping delay and totally understand the frustration. We're actively working on speeding things up so future orders arrive more in line with expectations. Thanks again for your support, and we’re happy to have you in the Stepprs community. – The Stepprs Team

Response from StepprsAug 13, 2025

Hi Jayesh, Thank you so much for the kind words! We're thrilled to hear you're loving the comfort and sponginess of your Stepprs. 🙌 It means a lot to us that they're working well for you. If you ever need another pair (or want to try a different color or size), we’ve got you covered! Wishing you many more pain-free steps ahead, — The Stepprs Team

Response from StepprsSep 3, 2025

Hi Keith, Thanks for sharing your experience. We’re really glad to hear Stepprs have helped ease the pain in your heel, that’s exactly what we designed them for. We hope they continue to give you comfort and support with every step. If you ever need anything, feel free to reach out to us at [email protected]. – The Stepprs Team

Response from StepprsApr 1, 2025

Dear John, Thank you for taking the time to research Stepprs and for sharing your concerns. We understand that negative reviews can raise doubts, and we appreciate you bringing this to our attention. We want to be transparent and acknowledge that we have been aware of the issues raised in some of the reviews, particularly regarding shipping delays, sizing discrepancies, and customer support responsiveness. We sincerely apologize for any past experiences that have fallen short of expectations. However, we want to assure you that we have taken those concerns to heart and have implemented significant improvements to address them. Regarding sizing: We have completely overhauled our sizing process. Our new sizing system is 100% guaranteed to provide a perfect fit. We've incorporated an updated size chart to ensure accuracy and consistency. We have also invested heavily in improving our shipping and customer support: - Faster Shipping: We've streamlined our logistics to significantly reduce delivery times. - Improved Communication: We've expanded our customer support team and implemented new systems to ensure prompt and helpful responses to all inquiries. We understand that regaining trust takes time, but we are confident that the changes we've made will provide you with a much better experience. We encourage you to reconsider Stepprs and give us another chance. We're committed to providing you with a positive experience from start to finish. If you have any specific questions or concerns, please don't hesitate to contact our customer support team at [email protected]. Sincerely, The Stepprs Team

Response from StepprsSep 10, 2025

Hi Laura, Thank you for taking the time to share such a thoughtful and detailed review. We’re really pleased to hear you found our customer service helpful and that the replacement pair worked perfectly for your dad. At the same time, we’re sorry your order took longer than expected to arrive and that the sizing wasn’t spot on from the start. We know how important it is for insoles to fit comfortably, especially for people on their feet all day, and we’ll continue working on making our size ranges clearer. It’s great to hear that, once broken in, the insoles have been supportive for your family. We truly appreciate you giving Stepprs a try and for highlighting both the positives and the areas we can improve. If you ever need any further assistance, please feel free to reach out to us at [email protected]. – The Stepprs Team