NATALIE
Poor Tracking - Customer Service & Accountability
I ordered their insoles for an event. I bake and am on my feet for extended periods of time. When I ordered, it said they were on backorder, after the fact. I still chose to keep my order thinking that wasn't going to be a problem. These were ordered in November. Here we are in March and I still haven't received them. The delivery location had a ring camera. Footage was checked. The package itself flagged delivered but my order status through their website did not read delivered. It's concerning they didn't match. I've never experienced a delay like that before. When i reached out to customer service for a refund given i gave the package and this company ample time to deliver what i ordered, i was met with passive aggressive emails. Very disappointed with the service they provided from ordering all the way to now. Not worth the time or money. If a company can't accept accountability, they are not worth spending with.
Response from StepprsApr 20, 2026
Hi Natalie, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay