StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Stepprs reviews

Showing 768 reviews with 1 star · Clear filters

jamie S.
Mar 29, 2026
Didn’t revive, being ignored
Parcel didn’t arrive, so I emailed, got one response and now I’m being ignored (Mian saqlain). Absolutely horrible customer service. I can see why this company has a poor trustpilot rating. Please don’t waste your time! 845786
Response from StepprsApr 20, 2026
Hi Jamie, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again at [email protected] and we’ll prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Natália L.
Mar 28, 2026
No response from Costumer Services
I haven’t actually tried the product but I am as unsatisfied as I could be with costumer services. I have seen the ad on Instagram, clicked and checked out without changing to my size. I emailed costumer services right away, as the promise was 27/7 service on the website I thought I would receive an answer before the shipping. But no, I got an email 5 days later, saying they would forward my message to a different team. I NEVER got an answer, got the wrong size product and now I am really hope they fulfill the promise of refunding unhappy customers.
Response from StepprsApr 20, 2026
Hi Natália, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback, as it helps us improve our service. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Bill C.
Mar 27, 2026
DO NOT ORDER THESE. SAVE YOUR MONEY A REPURABLE COMPANY
I ordered these insoles on 2/18/26 and still have not reveived them. They arrived in the US and were shipped not once but twice to Michigan where I reside and shipped back to PA and NY then back to MI and one time made it as close as Grand Rapids before it was shipped back to NY again. Customer service assured me they were behind and I would receive them. Up until 3/25 it sat in the Mail Recovery center and when I contacted CS again they replied with the same automated email. Since I have emailed several times and they just flat out refuse to answer about my order or a refund. DO NOT ORDER THESE!!
Response from StepprsApr 20, 2026
Hi Bill, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Susanna
Mar 26, 2026
They will ignore you if you ask for a refund
Unfortunately these have not helped me and have made my pain (plantar fasciitis) worse. I emailed to request a refund as per their 90 day money back guarantee. They offered to send a new pair. I declined. Then they offered me to keep my current pair for a 40% refund. I declined. Now they aren’t replying to my emails 😡
Response from StepprsApr 20, 2026
Hi Susanna, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Jeff B.
Mar 26, 2026
I know nothing about the product since…
I know nothing about the product since I've never been able to get them. I initially ordered in Jan. and after repeated emails asking where my order is, being sent "tracking" that stops after a few days and never updates, getting return emails saying oh we are sorry about the delay but it's coming, to FINALLY being told that they have redone the order and sending again, to now the end of March and I still don't have an order or my money. BEWARE!!!!!!
Response from StepprsApr 20, 2026
Hi Jeff, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Cheryl H.
Mar 25, 2026
DO NOT ORDER!!! SCAM BEWARE!!
I ordered this product in December and it is now end of March and I have still not received the product. I have requested a refund and still have not received one! I will not order this again ever! I will be disputing this with my credit card company.
Response from StepprsApr 20, 2026
Hi Cheryl, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback. At Stepprs, we continue working to improve our service while delivering the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay
Akif Muhtasim A.
Mar 24, 2026
Would give it zero stars if I could
Would give it zero stars if I could. Increase pain on foot instead and didn't suit. Tried returning with ZERO responses for months. Absolute trash brand and wouldn't recommend.
Response from StepprsApr 20, 2026
Hi Akif, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us. At Stepprs, we are committed to improving both our product and overall experience while delivering the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay
Jason
Mar 23, 2026
This company does not respect the customer there business ethics are way off track.
Ordered one of there products on January 19th. Today's date is March 23 I have not received the product yet. I've asked for a refund in many different ways. They have not returned my money neither I've asked to speak to an actual representative no one has contacted me other then a cookie cut email that they keep sending out. Do not waste your time or money with these people not worth it.
Response from StepprsApr 20, 2026
Hi Jason, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay

StepprsReviews of stepprs.com

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

Sauna Heater Supply

StepprsReviews of stepprs.com

Stepprs reviews

Didn’t revive, being ignored

No response from Costumer Services

DO NOT ORDER THESE. SAVE YOUR MONEY A REPURABLE COMPANY

They will ignore you if you ask for a refund

I know nothing about the product since…

DO NOT ORDER!!! SCAM BEWARE!!

Would give it zero stars if I could

This company does not respect the customer there business ethics are way off track.

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

Sauna Heater Supply

Stepprs reviews

Didn’t revive, being ignored

No response from Costumer Services

DO NOT ORDER THESE. SAVE YOUR MONEY A REPURABLE COMPANY

They will ignore you if you ask for a refund

I know nothing about the product since…

DO NOT ORDER!!! SCAM BEWARE!!

Would give it zero stars if I could

This company does not respect the customer there business ethics are way off track.